GenAI-Driven ServiceNow Lead, Forward-Deployed Engineer

Relha LLC; Arlington (VA); On-site; USD 189,000 - 373,000; Full time

Job summary

Deloitte is seeking a ServiceNow Lead Forward Deployed Engineer to lead pods delivering GenAI solutions for strategic clients. You will set technical direction, drive delivery, and maintain hands-on credibility while coordinating with client executives.

You’ll guide multi-pod engagements, enforce standards, and mentor engineers in a hybrid onshore/offshore delivery model leveraging cloud platforms.

Qualifications

• Bachelor's degree in CS, data science, or engineering.
• 7+ years in software, data, or analytics engineering.
• 5+ years of hands-on ServiceNow experience.
• 1+ years building GenAI/LLM-powered solutions.
• Active ServiceNow certifications listed in posting.

Responsibilities

• Lead forward-deployed engineering pods with onshore/offshore teams.
• Architect and oversee GenAI solution delivery and integration.
• Define metrics, governance, and phased production plans.
• Mentor junior engineers and ensure code quality.
• Review production-quality code and CI/CD practices.

Skills

GenAI solutions

LLMOps

Leadership

Client engagement

ServiceNow

Cloud platforms

Education

Bachelor's degree

CS/Engineering background

Tools

ServiceNow

AWS

Azure

GCP

Job description

Deloitte is seeking a ServiceNow Lead Forward Deployed Engineer to lead pods delivering GenAI solutions for strategic clients. You will set technical direction, drive delivery, and maintain hands-on credibility while coordinating with client executives.

You’ll guide multi-pod engagements, enforce standards, and mentor engineers in a hybrid onshore/offshore delivery model leveraging cloud platforms.