GenAI-Driven ServiceNow Forward Deployed Engineer

Relha LLC; Virginia, Northern (IL, KY); Hybrid; USD 156,000 - 307,000; Full time

Job summary

Deloitte’s Government & Public Services GPS practice seeks a ServiceNow Senior Forward Deployed Engineer who leads GenAI-enabled solutions, prototypes rapidly, and drives high-impact outcomes for federal, state, and local government clients.

You will embed with client teams to translate business needs into scalable architectures, mentor FDEs, and support sales through demos and proposals while ensuring governance and security across engagements.

Qualifications

• Bachelor's degree in Computer Science, Data Science or Engineering.
• 6+ years of experience in software engineering, data engineering, data science, or analytics engineering.
• 3+ years of experience with ServiceNow platform.
• 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments.
• Active ServiceNow Systems Administrator, Application Developer, CIS-ITSM, and Technical Architect certifications.
• 1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions.
• Ability to travel 50%, and ability to obtain US government security clearance.

Responsibilities

• Embed with clients to identify business needs and translate high-value GenAI use cases into solutions.
• Partner with leaders, product owners, architects, and engineers to align priorities and delivery.
• Lead working sessions to shape solutions and drive client outcomes.
• Prototype and deliver working AI solutions using industry expertise and emerging capabilities.
• Contribute independently within an FDE pod while mentoring newer team members.
• Coach client teams and end users on platform capabilities and AI enablement, while building trusted relationships, managing expectations, and supporting long-term engagement success.
• Drive end-to-end sales and delivery support by developing demos/POCs, contributing to proposals and/orals, articulating business value, and documenting solutions for smooth client handoff and knowledge transfer.
• Strengthen team and organizational impact by mentoring other FDEs through design/code reviews and feedback, while contributing reusable components to intellectual capital.

Skills

GenAI solutions

Cloud integration

Client engagement

Education

Bachelor's degree in Computer Science/Data Science/Engineering

Tools

ServiceNow Platform

AWS/Azure/GCP

Job description

Deloitte’s Government & Public Services GPS practice seeks a ServiceNow Senior Forward Deployed Engineer who leads GenAI-enabled solutions, prototypes rapidly, and drives high-impact outcomes for federal, state, and local government clients.

You will embed with client teams to translate business needs into scalable architectures, mentor FDEs, and support sales through demos and proposals while ensuring governance and security across engagements.