Geek Squad Senior Repair Technician

Best Buy; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Best Buy as a Geek Squad Senior Repair Technician where you'll utilize your tech expertise to lead a team and enhance customer service. This role involves training agents in repairs, ensuring high standards, and resolving customer issues, all contributing to remarkable service experiences.

Benefits

Competitive pay

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 1 year of experience diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience including coaching and training.

Responsibilities

• Assist with assigning staff to customer service and repairs.
• Communicate department goals clearly to team members.
• Work directly with customers to resolve escalated service issues.

Skills

Diagnosing and repairing PCs

Customer service

Leadership and coaching

Tools

Windows operating systems

Job description

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What you’ll do

Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up

Communicate department goals and other important information to team members in a clear, accurate and timely manner

Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues

Provide coaching to agents to develop their customer service and technology repair skills

Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

1 year of experience in diagnosing and repairing PCs or consumer electronics

1 year of customer service experience

1 year of leadership experience, including coaching, training and recognition

Preferred qualifications

Experience working with Windows operating systems

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive pay

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

988252BR

Brand

Geek Squad

Job Category

Services Group

Job Level

17.18

25.08

Store Number or Department

000276 Pentagon City VA Store

Address Line 1

City

Arlington

State

Search Categories

Geek Squad, Retail

22202-2700

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.