Geek Squad Advanced Repair Technician

Best Buy; Whitehall (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Job summary

At Best Buy, the Geek Squad Advanced Repair Technician plays a crucial role in providing technology support and repairs to customers. This position emphasizes customer experience and expertise in troubleshooting electronics. Technicians will collaborate with team members and participate in training to enhance their skills. Best Buy offers a competitive pay structure and a range of benefits to ensure the well-being of its employees.

Benefits

Generous employee discount

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.

Responsibilities

• Perform diagnostic discoveries and repair devices.
• Ensure timely follow-up with customers.
• Maintain documentation of customer requests and repairs.

Skills

Troubleshooting

Customer service

Technical support

Job description

Job Description

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you’ll do

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Basic qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

988718BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

15.00

Maximum Pay

19.48

Store Number or Department

000587 Whitehall PA Store

Address Line 1

1504 Macarthur Rd

City

Whitehall

State

Pennsylvania

Search Categories

Geek Squad, Retail

Zip

18052-5713

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.