Geek Squad Advanced Repair Technician

Best Buy; Grandville (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician to provide technology support and repair customers' devices. You'll work in a fast-paced environment, ensuring excellent customer experiences by addressing technology needs. The role requires troubleshooting skills and a passion for technology.

Benefits

Competitive pay

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights, and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices.
• Establish timely follow-up for customer requests and repairs.
• Maintain documentation for customer interactions.

Skills

Customer service

Troubleshooting

Multi-tasking

Job description

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you’ll do

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone

Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded

Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs

Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise

Maintain knowledge, skillsets and certifications through training courses

6 months of experience diagnosing, troubleshooting or repairing technology products

Experience actively using and learning about consumer electronics

Ability to work a flexible schedule including holidays, nights and weekends

Preferred qualifications

Strong ability to prioritize and multi-task in a fast-paced environment

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive pay

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

988431BR

Brand

Geek Squad

Job Category

Services Group

Job Level

15.00

19.48

Store Number or Department

000464 Grand Rapids III MI Store

Address Line 1

4830 Wilson Ave Sw

City

State

Search Categories

Geek Squad, Retail

49418-3134

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.

About the company

Best Buy Co., Inc.

Notice

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