GCC Dynamics 365 Case Management Architect

Smart Tech Skills LLC; Tallahassee (FL); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Smart Tech Skills LLC seeks an experienced Dynamics 365 GCC Case Management Applications Architect to design, develop, secure, and support mission-critical Dynamics 365 and Power Platform solutions within a Microsoft Government Community Cloud environment.

This role will serve as the technical lead for Dynamics 365 Case Management, Power Platform architecture, application integrations, Azure DevOps ALM processes, and governance initiatives.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 7+ years of Dynamics 365 Customer Engagement (CE) and Dataverse experience.
• Experience designing and supporting Dynamics 365 Case Management solutions.
• Strong Power Platform experience: Power Apps, Power Pages, Power Automate, Dataverse
• Experience integrating Dynamics 365 with: Azure Logic Apps, Azure Functions, SharePoint Online, External systems using REST/OData APIs
• Strong Azure DevOps experience: Repositories, Pipelines, Work Items, Environment Management, Solution-Based Deployments
• Experience implementing security, governance, auditing, and DLP policies.
• Strong stakeholder communication and requirements-gathering skills.

Responsibilities

• Design, develop, and maintain Dynamics 365 Case Management solutions.
• Configure and manage Dataverse entities/tables, relationships, forms, views, business rules, workflows, and security roles.
• Design and implement Power Platform solutions, including: Power Apps (Model-Driven & Canvas), Power Pages, Power Automate.
• Develop and maintain integrations using: Azure Logic Apps, Dataverse Connectors, REST/OData APIs, SharePoint Online.
• Establish and maintain Application Lifecycle Management (ALM) practices utilizing Azure DevOps.
• Manage solution packaging, deployment pipelines, branching strategies, and environment promotion.
• Implement governance, security, DLP policies, role-based access controls, and auditing procedures.
• Support performance optimization, monitoring, troubleshooting, and root cause analysis.
• Collaborate with business users, technical teams, and stakeholders to gather requirements and deliver enhancements.
• Create technical documentation, architecture diagrams, SOPs, and knowledge transfer materials.
• Mentor technical teams and provide ongoing support and guidance.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Azure DevOps

Security & Governance

Stakeholder Communication

System Integrations

Education

Bachelor's degree in Computer Science / Information Systems

Tools

Azure Logic Apps

REST/OData APIs

SharePoint Online

Dataverse Connectors

Job description

Smart Tech Skills LLC seeks an experienced Dynamics 365 GCC Case Management Applications Architect to design, develop, secure, and support mission-critical Dynamics 365 and Power Platform solutions within a Microsoft Government Community Cloud environment.

This role will serve as the technical lead for Dynamics 365 Case Management, Power Platform architecture, application integrations, Azure DevOps ALM processes, and governance initiatives.