GC Pro Logistics Coordinator

The Guitar Center Company; Merrillville (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid time off

Employee discount program

Tuition reimbursement

Job summary

A leading music retailer in Merrillville is seeking a GC Pro Logistics Coordinator to support Account Managers and manage order processes. The ideal candidate has a high school diploma and 3 years of experience, along with knowledge of musical instruments and Microsoft Office. This role involves significant customer interaction and operational support.

Qualifications

• 3 years of relevant work experience in Store Operations Support or Sales Support.

Responsibilities

• Provide support to Account Managers regarding products and orders.
• Answer sales calls and route to appropriate staff.
• Coordinate all aspects of GC Pro orders.

Skills

Novice knowledge of musical instruments

Intermediate knowledge of Microsoft Office

Customer communication skills

Education

High School Diploma or GED

Job description

Overview

GC Pro Logistics Coordinator role at The Guitar Center Company. The GC Pro team sells business-to-business audio visual solutions to a broad scope of customers. This position coordinates the operational and sales process for the GC Professional division, facilitating the order entry through delivery of goods and services to clients for assigned GC Pro Account Managers to achieve operational and sales goals.

Responsibilities

• Provide day-to-day support to Account Managers with regard to product, support materials, and special orders.
• Offer guidance on process and protocol regarding proper order management.
• Answer incoming sales calls and route them to the appropriate GC Pro staff with detailed information.
• Track PO numbers and shipping information, confirming all aspects of the order are entered and processed correctly.
• Locate in-store stock and create layaways.
• File and organize client and vendor purchase orders.
• Coordinate all aspects of a GC Pro order from the time an Account Manager confirms a quote to the delivery of all goods and services to the client.
• Communicate professionally in person and on the telephone with customers, retail store personnel, GC Pro team, and corporate personnel.
• Participate in special projects and perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of relevant work experience, preferably in Store Operations Support or Sales Support.
• Novice knowledge of musical instruments, audio gear, parts, and nomenclature.
• Intermediate knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and standard business applications.

Physical Functions

• Sitting 80% of the time.
• Walking 10% and standing 10% of the time, respectively.

About The Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. The Music & Arts division operates more than 220 stores, and GCPro together with AVDG headline the enterprise audio-visual integration business.

Why Guitar Center

We offer robust benefits and perks, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For musicians, we offer gig leave to take time off to share your music with the world and return to your job afterward.

How to Apply

Send your resume and cover letter today along with salary expectations. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All employment decisions are based on valid job-related requirements. If you require a reasonable accommodation to express interest in a specific opening, please email [e-mail].