GATORONE Guest Service Associate

University Of Florida; Gainesville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Florida is seeking a GATOR ONE Guest Service Associate to assist at the Main Campus in Gainesville, FL. Responsibilities include guiding guests, answering questions, and supporting ID production routines for GATOR ONE access.

The role requires strong customer service, clear communication, and basic office duties, with preference for morning availability on Tuesdays and Thursdays. Salary is $14.00 hourly.

Qualifications

• Flexibility to work mornings (8am–12pm) on Tuesdays and Thursdays is preferred.
• Excellent customer service and professional demeanor.
• Strong written and verbal communication skills.
• Ability to organize, prioritize and maintain confidentiality.

Responsibilities

• Answer general questions about GATOR ONE use, account balances and transaction activity.
• Assist at University events and functions (Preview Days, Move-In, Tabling, etc.).
• Perform general office duties such as filing, photocopying, mailing, on-campus deliveries, posting flyers, or assisting staff.
• Serve as a positive host by welcoming guests at the GATOR ONE office.
• Provide information to customers at desk or over the phone.
• Research and be knowledgeable about University and community sources.

Skills

Customer service

Communication

Data entry

Microsoft Excel

Tools

Microsoft Excel

MS Office

Job description

GATOR ONE Guest Service Associate

Location: Main Campus (Gainesville, FL)

Guest service responsibilities include:

• Answer general questions about GATOR ONE use, account balances, and transaction activity.
• Assist at University functions and events (i.e. Preview Days, Move-In, Tabling, etc.).
• Perform general office duties such as filing, photocopying, preparing mailings, making on-campus deliveries walking or in State Vehicle, posting flyers, or assisting technical staff.
• Serve as a positive host by welcoming guests approaching or passing by the GATOR ONE office.
• Provide accurate information as requested by customers at the desk or over the phone.
• Research and have knowledge of a variety of sources of University and community information.

ID production responsibilities include:

• Create and/or replace GATOR ONE cards, ID badges/Overlays, and Novelty Cards while verifying ID’s through ID systems.
• Assist students, faculty, and staff with provisioning mobile IDs (e.g., adding credentials to digital wallets), troubleshooting activation issues, and ensuring successful access across supported devices.
• Provide front-line support for mobile credential issues, including device compatibility, NFC access problems, and lost/stolen/new devices while delivering a high level of customer service.

Other responsibilities include:

• Report notable activities, problems, questions, etc. to the appropriate individuals.
• Perform end-of-day audits when needed.
• Process credit card payments.

$14.00 hourly.

Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.

Required Qualifications:

• Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.

Preferred:

• Excellent customer service skills, a positive attitude, professional demeanor, and problem-solving/conflict resolution skills.
• Strong written and verbal communication skills.
• Reliable, responsible, professional in appearance and able to work under pressure.
• Ability to organize and prioritize with a high attention to detail and confidentiality.
• Ability to maintain accuracy and efficiency in a fast-paced environment.
• Proficient in data entry, typing skills, and Microsoft Office products with advanced knowledge of Microsoft Excel.
• The ability to work independently, identify resources and make independent decisions.

The University of Florida is an Equal Employment Opportunity Employer.

Applications close: 17 Sep 2026 Eastern Daylight Time