Gatehouse Attendant (Part-Time)

Sunnyside Communities; Harrisonburg (VA); On-site; USD 17,908 - 26,174; Part time

Benefits offered by this job

Flexible shifts

Benefits package

Paid time off

Job summary

Sunnyside Communities is seeking a Gatehouse Attendant at our Harrisonburg campus to greet residents and visitors, verify authorization, and help maintain a secure environment. You will oversee entry/exit points and provide directions while delivering friendly, professional service.

The role emphasizes customer service, attention to safety, and clear communication with residents, families, and staff. Weekend/holiday rotation and part-time shifts are available.

Qualifications

• High school diploma or GED preferred.
• Friendly, courteous attitude and excellent customer service.
• Ability to screen visitors and maintain campus safety.
• Strong communication and listening skills.
• Valid Virginia driver’s license.

Responsibilities

• Greet residents and visitors and verify authorization to enter.
• Monitor entry/exit points and report safety concerns.
• Provide directions and campus information as needed.

Skills

Friendly demeanor

Oral & written communication

Active listening

Decision making

Driver's license

Discretion with information

Customer service

Education

High school diploma or GED

Job description

Join Our Team as a Gatehouse Attendant at Sunnyside! Starting pay will vary based on job-related skills, experience, and qualifications

Location: 3935 Sunnyside Drive Harrisonburg VA 22801

Hours: Part-time, Days and Hours Vary. Weekend / Holiday rotation availability required

Shift Start Time: 7 am or 1 pm

Shift End Time: 1pm or 7 pm

Position Overview & General Responsibilities

As a Gatehouse Attendant at Sunnyside, you'll be the first point of contact for residents, visitors, and team members, offering a warm greeting and ensuring everyone's safety on our campus. Your role is crucial in maintaining a secure environment by verifying vehicle tags and ensuring that all visitors have proper authorization to enter. You'll be responsible for monitoring the entrance and exit, providing watchful oversight, and reporting any concerns to the appropriate personnel. Your interactions with residents, their families, and employees—both current and prospective—play an important part in shaping their experience with us. Whether offering directions, providing campus maps, or simply sharing a smile, you'll make a meaningful impact as you guide everyone on their way to their destination!

• Ensure Safety & Security: Act as a welcoming presence while assisting visitors, emergency response teams, and guests with clear, helpful directions. You'll oversee the entry and exit points, ensuring that only authorized individuals are granted access to the campus. Keep an eye out for any irregularities or potential safety hazards, swiftly reporting any concerns to leadership to maintain a secure yet welcoming environment.
• Provide Exceptional Service: Greet and assist residents, employees, and visitors with a warm, professional attitude, making sure every interaction leaves a positive impression. You'll play a key role in fostering a friendly, safe atmosphere and providing smooth, hassle-free experiences for entering campus. Whether helping with directions, supporting the Transportation department, collaborating with team members, or assisting with special requests, you'll always represent Sunnyside's commitment to excellence.
• Follow Protocols: Ensure thorough screening of visitors, contractors, employees, and residents to maintain the safety and integrity of the campus. Whether it's helping with entry & exit, following vehicle accident policies, or adhering to other important procedures, you'll be committed to upholding Sunnyside's standards and ensuring arriving to campus is a smooth experience. Follow vehicle accident policy RS.047 timely if involved in an auto accident.

Requirements

• High school diploma or general education degree (GED) preferred
• Have a friendly, well informed and courteous attitude
• Law enforcement, military, security or public service experience is a plus
• Effective oral and written communication skills
• Good active listening skills and ability to process information accurately, make appropriate decisions, and take appropriate action based on the information available
• Ability to identify critical issues quickly and accurately
• Current Virginia driver's license and meets driver eligibility requirements per Sunnyside policy HR069
• Ability to use basic office equipment including multi-line phone
• Ability to work with confidential information and maintain its' integrity
• Strong customer service skills; maintain a hospitality approach to engaging with all individuals

Why Work at Sunnyside

• Part-time schedule with flexible shifts
• Supportive, team-focused culture
• Meaningful work serving our residents and community
• Comprehensive training and development opportunities

Culture & Work Environment

Join a team you'll be proud of at Sunnyside Retirement Community, where every team member is encouraged to S.H.I.N.E.: Service Before Self, Hospitality with Heart, Inspiring Excellence, Nothing Less Than the Best, and Enjoy Your Journey. At Sunnyside, you'll find flexibility, growth opportunities, and a supportive team culture. Our 150+ acre campus in the Shenandoah Valley offers a welcoming environment for both residents and staff.

Benefits Package

In addition to a rewarding career opportunity, we offer an excellent benefits package, including:

• Personal Leave
• Paid Sick Leave
• Paid Vacation Leave
• Paid Holidays
• Choice of 3 Medical Plans, Including an HSA Option
• Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• Company Paid Short-term Disability Insurance
• Company Paid Long-term Disability Insurance
• Flexible Spending Account
• 401(k) Plan with Company Match
• Supplemental Life, Accident & Cancer Insurance
• Tuition Assistance
• Uniform Reimbursement
• License Reimbursement
• MD Ortho - Free Telemedicine & Direct Orthopedic Services
• Garner Health - Expert Doctor Matching & Healthcare Savings
• Free membership to our on-site wellness center
• On-Site Credit Union
• On-Site Hair Salon
• On-Site Massage Therapy & Esthetician Services
• Discounted Movie Tickets
• Employee Emergency Relief Fund
• Employee Assistance Program

Physical and Environmental Considerations: Work is completed both indoors and outdoors. The environment will be affected by weather and temperatures outside. This position has the potential to require standing for an extended amount of time or going from sitting to standing frequently.

Salary Description: $13 - $19 / Hour