Gatehouse Attendant

KW Property Management & Consulting; Miami, Northern (FL, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

KW Property Management & Consulting seeks a Gatehouse attendant to provide friendly, professional access control and resident assistance. You will greet visitors, monitor entrances, and support the property team by directing traffic, recording activity, and reporting incidents.

The role emphasizes strong communication, a neat gatehouse, and adherence to proper procedures. This is a full-time position based at the community, with routine interaction with residents and service providers.

Qualifications

• High School Diploma or GED required.
• Prior Gatehouse or security-related experience preferred.
• Strong verbal and written communication skills are essential.
• Detail-oriented and dependable with good organizational abilities.

Responsibilities

• Greet visitors at the gatehouse and greet residents in a friendly, professional manner.
• Screen visitors, contractors, vendors, employees, real estate agents, or others seeking access.
• Record all traffic entering the property via the access control system.
• Observe, report, and communicate incidents or information to Management, Security, or Front Desk staff.
• Complete appropriate paperwork and ensure reports are legible and organized.
• Keep the gatehouse clean and maintain a professional appearance at all times.
• Ensure only Authorized Personnel have access to the community.
• Use proper telephone etiquette and greet callers professionally.

Skills

MS Office

Oral and written Communication

Education

High School Diploma or GED

Job description

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. The primary function of the Gatehouse attendant is to enforce and monitor access control procedures within the community, while providing best-in class costumer service. Gatehouse attendants will screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized.

Job Duties and Responsibilities

• Gatehouse attendant must stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• Gatehouse attendant is to provide informational assistance as required. Knowledge of locations throughout the property in order to properly direct traffic within the community.
• Gatehouse attendants will record via the access control system all traffic entering the property both vehicular and pedestrian.
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gate House attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
This position is often located away from the management office and may be located in a small structure. The working environment maybe indoors or outdoors.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work
This is a full-time non-exempt position. Days and hours of work will be determine by the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• A positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee
• Strong verbal and written communication skills.
• Detail-oriented and dependable.

Position Supervision
Employee reports directly to the Property Manager.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Travel Required

No .

Qualifications

Skills

Required

MS Office

Intermediate

Oral and written Communication

Intermediate

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.