Gatehouse Attendant

KW PROPERTY MANAGEMENT AND CONSULTING; Lauderdale-by-the-Sea (FL); Vor Ort; USD 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Drug-free workplace

Equal opportunity employer

Zusammenfassung

KW Property Management & Consulting is seeking a Gatehouse attendant to manage visitor access and assist residents. The role requires greeting guests, directing traffic, recording entries in KWIC, and communicating issues to the Management Office and Front Desk.

A positive attitude, strong communication, and reliability are essential. Typical schedule includes Wednesday/Thursday 3:00 pm–11:00 pm, with additional shifts as needed.

Qualifikationen

• Positive attitude and willingness to work with a diverse population
• High school diploma or GED
• Prior experience as a Gatehouse employee
• Strong verbal and written communication skills
• Detail-oriented and dependable

Aufgaben

• Greet visitors at the gatehouse in a friendly and professional manner
• Provide informational assistance and direct traffic within the community
• Record traffic in the access control system (KWIC) for vehicles and pedestrians
• Observe, report, and communicate actions or incidents to Management Office, Security or Front Desk
• Complete appropriate paperwork; ensure reports are legible and orderly
• Keep the gatehouse clean at all times
• Ensure authorized personnel access to the community
• Enforce no parking in front of building or fire lanes; permit pickup/drop-off only
• Use telephone etiquette and greet callers professionally
• Report building deficiencies to Chief Engineer, Management Office and Front Desk; submit incident reports promptly

Kenntnisse

Customer service

Communication

Professionalism

Diversity awareness

Ausbildung

High school diploma or GED

Jobbeschreibung

Shift Schedule

WEDNESDAY and THURSDAY from 3:00 pm - 11:00 pm

• Gatehouse attendants must stand and greet everyone who approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• The Gatehouse attendant is to provide informational assistance as required, with knowledge of locations throughout the property in order to properly direct traffic within the community.
• Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gate House attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted.
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with "Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you."
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately

Friday (OVERNIGHT) 11:00PM - 7:00AM

Monday 7:00 am -3:00pm

• Gatehouse attendants must stand and greet everyone who approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• The Gatehouse attendant is to provide informational assistance as required, with knowledge of locations throughout the property in order to properly direct traffic within the community.
• Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gate House attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted.
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with "Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you."
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This position is often located away from the management office and may be located in a small structure. The working environment maybe indoors or outdoors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work will be determine by the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• A positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee
• Strong verbal and written communication skills.
• Detail-oriented and dependable.

Position Supervision

Employee reports directly to the Property Manager.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.