Gate Attendant

Skyservice Business Aviation; Town of Florida (NY); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Skyservice Business Aviation in the United States seeks a Gate Greeter to manage the entrance of arriving and departing aircraft vehicles, third party vehicles, and transportation network company arrivals. You are the first point of contact for passengers and crew and must maintain exceptional customer service in a fast-paced, sometimes hazardous environment.

Duties include meeting and directing vehicles, signing visitors in, issuing ramp passes, assisting with luggage (up to 50 lbs), and

Qualifications

• Front-line customer service experience preferred.
• Must be able to communicate clearly and professionally.
• Clean driving record and valid driver’s license.

Responsibilities

• Meet and greet arriving and departing aircraft vehicles and passengers at the entrance gate.
• Sign visitors in, provide directions, handle deliveries, and operate gate locks.
• Issue ramp passes and ramp driving guidelines to vehicles needing AOA access.
• Complete daily guardhouse daily checklist and vehicle lot log.
• Communicate vehicle needs to supervisor and OC for AOA access.
• Assist passengers and crew with luggage at lobby entrances (up to 50 lbs).
• Maintain a clean, organized, and professional work area.
• Use radio/phone to send and receive information and coordinate with team.

Skills

Customer service

Teamwork

Communication

Education

High School Diploma or GED

Job description

POSITION SUMMARY:

The Gate Greeter is a front-line employee who is responsible for managing the immediate entrance of arriving and departing aircraft vehicles, third party vehicles and transportation network companies. As the first person passengers and crew will meet at the FBO entrance, the Gate Greeter must maintain excellent customer service principals while performing their duties. The Gate Greeter works as a member of a team in a demanding, hazardous, time-sensitive, service-driven environment during all hours and most weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meet and greet arriving and departing aircraft vehicles at the entrance gate.
• Signing visitors in, providing directions, handling deliveries, and operating gate locks.
• Issue ramp passes and ramp driving guidelines to all vehicles needing AOA access.
• Complete daily Guardhouse Daily Checklist and Daily Vehicle Lot Log.
• Communicate to the OC or Supervisor all vehicles that need AOA assistance and AOA access.
• Manage parking areas, vehicle flow and catalog vehicles that require facility parking. 7. Manage work area, keeping it clean, organized, and professional in appearance. 8. Observes, reports, and communicates relevant information to co-workers and supervisors.
• Assisting passengers and crew with luggage at lobby entrances (must be able to lift up to 50lbs)
• Use written, verbal, digital and radio communication to send and receive information.
• Other duties as assigned by supervisor or management.

QUALIFICATIONS:

• High school diploma or general education degree (GED)
• Clean driving record and Valid Driver’s License
• No special licenses or certificates required.
• No previous experience required.