Gate Attendant

ExplorUS; Redding (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

ExplorUS is hiring a Seasonal Gate Attendant for their campground locations in Northern California's Shasta-Trinity National Forest. This role involves providing excellent customer service, handling guest reservations, and managing cash transactions at the gatehouses. Candidates must be at least 18 years old with experience in customer service. The position requires a commitment to work weekends and holidays, and the ability to work independently while enjoying interactions with the public in a natural setting.

Qualifications

• Must be at least 18 years of age and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Available for duty during weekends, holidays, and peak visitation periods.

Responsibilities

• Greet guests and provide excellent service at gatehouses.
• Handle cash and credit transactions accurately.
• Check in guest reservations and day-use visitations.
• Answer phones and assist guests with reservations.

Skills

Excellent customer service skills

Strong organizational skills

Ability to work independently

Ability to work in fast-paced environment

Job description

Join Us at Shasta Trinity Hospitality LLC!

Working in the Shasta-Trinity National Forest offers the chance to immerse yourself in Northern California's diverse landscapes, from towering peaks like Mount Shasta to scenic rivers, lakes, and dense forests. Our 2026 season offers an exciting and fulfilling opportunity for those passionate about conservation and outdoor recreation, providing a chance to help preserve and share the natural beauty of this stunning region.

2026 Seasonal Positions Available

We’re hiring for the upcoming season! These roles are ideal for individuals passionate about conservation, outdoor recreation, and hospitality. You’ll play a vital role in preserving and sharing the natural beauty of this iconic region.

Campground Openings

We currently have openings at Tannery Gulch, Antlers, Mary Smith, Ackerman, Bushytail, and Hirz Bay. Each location offers a distinct work environment:

• Site counts range from 17 to 89 per campground.
• Amenities vary: some sites include hookups for water, electricity, or sewer, while others provide a rustic, off‑grid experience. Most sites have all amenities available. Mary Smith offers a sewage service to clean out RVs, and Hirz Bay operates on solar power, which runs for approximately 4 hours per day.
• Responsibilities differ by location, offering a diverse and dynamic work experience.

Work Schedule & Compensation

Expected weekly hours: 30-40 hours with potential fluctuations based on business and staffing needs.

Summary

The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. The Gate Attendant will check in all guest reservations and day‑use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.

Responsibilities

• Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Operates cash register and processes credit and debit card transactions.
• Checks in all guest reservations and day‑use visitations.
• Answers phones and helps guests make reservations.
• Effectively communicates knowledge of Park Rules/Regulations, services and features to all guests.
• Maintains a clean and orderly gatehouse/kiosk.
• Assists with other related tasks as needed.

Requirements

• Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work in a fast‑paced environment.
• Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be worked out with local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Possesses a genuine concern for guests’ experience and enjoys frequent interaction with the public.
• Able to work in varying weather conditions.
• RV/trailer/rig or manufactured converted van required. Must be fully contained.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.