Gas Service Technician I — Customer Care & Field Safety

Atmos Energy Corporation; Plano (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Atmos Energy Corporation in Plano, TX seeks a Service Technician 1 to handle customer service requests, connections, disconnections, and basic maintenance tasks. The role includes operating Wireless Meter Reading equipment and assisting with emergency response while ensuring safety and regulatory compliance.

The position requires a high school diploma or GED, a valid driver's license, and DOT/PHMSA safety screenings.

Qualifications

• Requires a high school diploma or GED.
• Requires valid driver's license.
• Operator Qualifications (OQ) and OJT specific to Service Learning Path.
• Maintain position OQs and required classroom training/certifications.
• Computer skills to use company internet/intranet for data entry and retrieval.
• Good communication with internal/external customers.
• Physical ability to lift/carry weight and perform tasks.
• Safety screenings including DOT/PHMSA and MVR background checks.

Responsibilities

• Perform basic work using prescribed procedures.
• Respond to customer service requests including connections/disconnections as qualified.
• Inform customers of needed repairs and ensure satisfaction with work."
• May disconnect service and perform collection efforts on delinquent accounts.
• Install, program, and operate Wireless Meter Reading equipment as needed.
• Assist with emergencies related to natural gas and other hazards.
• Complete and maintain records to comply with company and regulatory requirements.
• May read meters and record usage for billing.
• May standby, work holidays/weekends, or extended hours as required.
• Identify and report safety or encroachment issues and ensure safe operation of vehicles/equipment.

Skills

Communication skills

Safety awareness

Customer service

Physical endurance

Education

High school diploma or GED

Tools

Internet/intranet data entry

Job description

Atmos Energy Corporation in Plano, TX seeks a Service Technician 1 to handle customer service requests, connections, disconnections, and basic maintenance tasks. The role includes operating Wireless Meter Reading equipment and assisting with emergency response while ensuring safety and regulatory compliance.

The position requires a high school diploma or GED, a valid driver's license, and DOT/PHMSA safety screenings.