Garage Door Technician

Garage Enterprises; Boise (ID); On-site; USD 28,000 - 41,000; Full time

Job summary

Garage Enterprises is seeking a Service Technician to diagnose, service, repair, and maintain residential and commercial overhead door systems and related components. Levels I–IV reflect proficiency, with assignments based on skill, autonomy, and leadership potential.

The position requires high school diploma, relocation not covered, and frequent travel up to 70%. You will work in a fast-paced environment supporting both residential and commercial markets in the Boise area.

Qualifications

• Troubleshoot mechanical, electrical, and operational problems.
• Record labor hours, parts, and notes in systems.
• Coordinate with dispatch and site contacts.
• Explain findings and options to customers.

Responsibilities

• Diagnose, service, repair, adjust, and maintain overhead door systems.
• Escalate safety issues and follow lockout procedures.
• Record job details and times in ServiceTitan or similar systems.
• Communicate findings and options to homeowners or facility contacts.
• Coordinate parts needs, returns, and service escalations.
• Travel to customer sites and work with dispatch.

Skills

Troubleshooting

Recordkeeping

Communication

Safety procedures

Tool maintenance

Customer service

Team coordination

Education

High school diploma

Tools

ServiceTitan

Ladders & lifts

Vehicles

Job description

• Location 106 E 42nd St.,Boise, ID, 83714,United States
• Base Pay $20.00 - $30.00 / Hour
• Other Compensation Incentive Plan
• Job Category Service Technician, OverheadDoor, Install
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Travel 70%
• Manage Others No

Contact information

• Name Location Manager
• Phone [phone]

Description

The Service Technician diagnoses, services, repairs, adjusts, and maintains residential and commercial overhead door systems, operators, and related components. This single job description applies to Service Technician Levels I–IV. Assigned level reflects demonstrated technical proficiency, troubleshooting capability, independence, job complexity, and leadership—not whether an employee serves residential or commercial customers. Technicians may work in either or both markets as trained and assigned.

Requirements

Troubleshoot mechanical, electrical, and operational problems; identify root causes, recommend appropriate repairs or replacements, and verify safe, reliable operation before leaving a job.

Review assigned work orders, customer requirements, site conditions, and applicable commercial job or access documentation; coordinate with dispatch, site contacts, and the Service Operations team.

Accurately record labor hours, parts, service notes, findings, photos, and job completion information in ServiceTitan or other designated systems; promptly report needed corrections or discrepancies.

Communicate professionally with homeowners, facility contacts, contractors, and other customers; explain findings, available options, work performed, and any follow-up needs.

Use tools, ladders, lifts, vehicles, and personal protective equipment safely; follow lockout/tagout, fall protection, electrical safety, manufacturer instructions, and company safety procedures as applicable.

Maintain assigned tools, vehicle, inventory, and a clean work area; protect customer property and report incidents, hazards, and damage promptly.

Coordinate parts needs, return visits, warranty issues, and service escalation; support emergency or after-hours service when scheduled and authorized.

Perform other related service duties as assigned, consistent with qualifications and training.

Leveling Standards

Level

Expected Scope, Independence & Proficiency

I — Entry / Developing

Works under close guidance; learns safety procedures, equipment, parts identification, inspections, preventive maintenance, and basic adjustments. Assists with repairs and accurately documents work. Escalates unfamiliar or high-risk tasks.

Independently handles routine service calls and common repairs on equipment for which trained. Diagnoses typical mechanical and operator issues, communicates repair options, manages parts and records, and knows when to elevate complex work.

III — Advanced

Independently diagnoses and resolves complex service issues, including varied door/operator configurations. Performs advanced repairs within authorization, prioritizes efficiency and quality, handles challenging customer/site situations, and mentors junior technicians.

IV — Expert / Lead Technical Resource

Serves as a technical resource for the most complex or high-impact problems. Leads difficult diagnostics, supports escalations, coaches others, recommends process improvements, and helps verify workmanship and safe practices; does not automatically have direct-report authority.

Working knowledge of door mechanics, operators, safety devices, and troubleshooting appropriate to the assigned level; commercial systems and electrical work require applicable training/authorization.

Customer service, reliability, time management, documentation accuracy, teamwork, and sound judgment.

Valid driver’s license and driving eligibility under company policy when operating a company vehicle; ability to travel to assigned customer sites.

Level I may enter with relevant aptitude and develop through training; Levels II–IV require progressively demonstrated experience and competency. Specific years of experience are not the sole basis for placement.

Safety Responsibilities

Follow Superior Door safety policies, site-specific requirements, manufacturer instructions, and applicable OSHA regulations; stop work and notify a supervisor when conditions are unsafe.

Wear and properly maintain required personal protective equipment (PPE), including eye, hand, head, foot, hearing, and fall protection as appropriate to the task and site.

Inspect ladders, lifts, tools, cords, rigging, and equipment before use; follow safe ladder placement, aerial-lift operation, fall-prevention practices, and approved lifting/material-handling procedures.

Recognize and control high-tension springs, cables, counterbalance systems, moving doors, pinch points, and stored mechanical energy; only perform hazardous adjustments or repairs when trained and authorized.

De-energize and secure powered equipment before servicing; apply lockout/tagout and verify isolation where required. Perform electrical tasks only within training and authorization.

Secure the work zone and protect customers, pedestrians, vehicles, and other trades; use barricades, spotters, and traffic controls when appropriate, particularly at occupied commercial facilities.

Do not bypass or disable required guards, photo-eyes, reversing systems, safety edges, or other protective devices; test applicable safety functions before returning equipment to service.

Promptly report injuries, near misses, unsafe conditions, property damage, and equipment defects; participate in required safety meetings, training, and corrective actions.

Work Environment & Physical Requirements

Field-based work at residences, businesses, construction sites, and facilities; may include exposure to weather, heights, moving equipment, noise, and electrical/mechanical hazards. Requires frequent standing, walking, bending, kneeling, climbing and tool use; ability to handle materials and lift/carry job-related loads with safe methods and assistance or equipment as appropriate. Essential functions may be performed with reasonable accommodation.

Performance Expectations

Safety compliance; quality and first-time resolution; productive and accurate labor/parts documentation; customer experience; attendance and responsiveness; teamwork; and continued technical development. Higher levels are additionally evaluated on complex problem-solving, technical guidance, and consistent independent performance.

Summary

Role Overview

The Service Technician is responsible for diagnosing, servicing, repairing, adjusting, and maintaining residential and commercial overhead door systems, operators, and associated components. Technicians may be assigned to work in residential markets, commercial markets, or both based on training and business needs.

Career Progression & Expectations

This position encompasses Levels I through IV, with assigned levels determined by technical proficiency, troubleshooting skills, autonomy, job complexity, and leadership capabilities rather than market specialization. Advancement within the role reflects growing expertise and the ability to handle increasingly complex technical challenges independently.