Garage Cashier

Four Seasons Hotels Ltd; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious team at a leading hotel in Los Angeles, where you can elevate guest experiences through exceptional service. As a Valet Parking Attendant, you will play a crucial role in ensuring guests feel welcomed and valued. Your responsibilities will include managing car retrieval requests, assisting with inquiries, and maintaining a clean work environment. This role offers a competitive hourly rate and a range of benefits, including medical insurance and complimentary room nights. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Insurance

401K Retirement plan

Employee Assistance Program

Investment in your Wellbeing

Life Insurance

Complimentary Room nights

Discounted rates

Free on-site parking

Qualifications

• Experience in luxury hospitality as a Valet Parking Attendant.
• Valid California Driver's License required.

Responsibilities

• Answer phones warmly and collect guest information for car retrieval.
• Handle guest interactions with professionalism and hospitality.
• Maintain cleanliness and organization of the work area.

Skills

Hospitality

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filled urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive, and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savor award-winning Italian cuisine at Culina Ristorante, and discover a new level of wellness at our Spa – or in the comfort of your own guest room.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filled urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive, and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savor award-winning Italian cuisine at Culina Ristorante, and discover a new level of wellness at our Spa – or in the comfort of your own guest room.

Our Brand Promise:

At Four Seasons, life is richer when we truly connect to the people and the world around us.

Whether you work, stay, live, or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:

In the heart of Beverly Hills & West Hollywood, this award-winning hotel stands as a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savor award-winning Italian cuisine at Culina Ristorante, and discover a new level of wellness at our Spa – or in the comfort of your own guest room.

Responsibilities:

Job duties include but are not limited to:

• Answering phones in a warm and friendly manner when guests call to retrieve a car. Collect all necessary information from the guest to ensure the car is brought to the drive.
• Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints, and assisting with inquiries related to hotel services, hours of operation, key personnel, in-house events, etc.
• Warmly greeting guests who want to retrieve a parked car. Collecting payment for parking services and accurately posting the payment.
• Directing valet parkers to retrieve the car.
• Completing various reports regarding tickets and payments.
• Attaching rooms to ticket numbers for accurate inventory management.
• Removing physical tickets from the inventory once the guest has checked out and the car is no longer in the garage.
• Maintaining a system for new overnight vehicles with room numbers attached.
• Reporting No Posts accounts and ensuring correct charges are inputted by a manager or supervisor in conjunction with the Front Desk.
• Reporting daily cars not in the system when called for.
• Addressing shortcomings in guest services.
• Organizing and ensuring the cleaning of hotel house cars and guests' vehicles.
• Submitting the cashier's daily folder and reporting discrepancies.
• Depositing all cash receipts according to established procedures.
• Maintaining copies of cashier checklists, bank audit logs, and daily logs.
• Assisting with self-parking credentials and procedures.
• Maintaining a clean and organized work area.
• Creating VATS for upcoming events.
• Completing validations for upcoming events as required.
• Maintaining valet ticket inventory.
• Maintaining a flexible schedule.

Preferred Qualifications and Skills:

• At least one year of experience as a Valet Parking Attendant in a luxury hospitality setting.
• Valid California Driver's License.

We Offer:

• Hourly Rate: $25.10
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and discounted rates
• Free on-site parking

Scheduling/Hours:

• Full-Time
• AM/PM/Weekend Shifts
• Holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster, please visit: EEOC Poster.