Gaming Surveillance Operator - Mandalay Bay

MGM Resorts; United States; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Wellness programs

Hotel, dining, retail, and partner-dis

Free employee meals

Free parking

Health & income protection

Professional development and volunteer

Job summary

MGM Resorts Las Vegas is seeking a Gaming Surveillance Operator to monitor casino activities and protect the integrity of gaming operations. You will use CCTV and VMS to observe, investigate, and document incidents while coordinating with Security and Casino Operations.

The role requires familiarity with casino games, flexibility to work varied shifts, and experience in surveillance or gaming operations. Join a dynamic team and contribute to a secure gaming environment.

Qualifications

• Must be a minimum of 21 years of age.
• Familiarity with casino Table Games and Poker, including game rules, betting procedures, and payouts.
• Previous experience in Surveillance or a strong working knowledge of casino gaming operations.
• Flexible availability to work various shifts, including day, swing, and graveyard shifts.

Responsibilities

• Monitor CCTV and identify suspicious activity, gaming irregularities, and potential violations.
• Oversee casino operations across Tables, Cage, Count Room, Slots, Poker, and Sportsbook for compliance.
• Review surveillance footage and document incidents and discrepancies with written reports.
• Operate facial recognition, license plate recognition, panic alarms, and access control systems as applicable.
• Evaluate players for advantage play and suspicious activity using live observation and software tools.
• Coordinate with Gaming Authority and law enforcement as necessary.
• Maintain knowledge of gaming regulations and company policies, ensuring confidentiality.

Skills

Attention to detail

Game rules knowledge

Flexibility

Tools

CCTV systems

VMS software

Facial recognition

License plate recognition

Access control systems

Job description

Las Vegas, Nevada

THE JOB

As a Gaming Surveillance Operator, you will monitor casino gaming activities to help protect the integrity of gaming operations, identify suspicious activity, and ensure compliance with established gaming regulations and procedures. You will utilize surveillance technology to observe, investigate, and document gaming-related incidents while collaborating with Security, Casino Operations, and other departments.

THE STARTING RATE

$24

THE DAY-TO-DAY

• Utilize CCTV technology and VMS equipment to monitor and identify suspicious activity, gaming irregularities, and potential violations of established procedures
• Monitor casino operations and personnel, including but not limited to Table Games, Casino Cage, Count Room, Slots, Poker, and Race & Sportsbook, to ensure compliance with applicable laws, gaming regulations, and established policies and procedures
• Review recorded surveillance footage to investigate incidents, disputes, procedure errors, risk management issues, theft, guest complaints and unusual gaming activity and complete required written reports regarding specific incidents
• Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems and access control systems as applicable
• Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs
• Cooperate with the local Gaming Authority and coordinate with and assist other law enforcement agencies as necessary
• Maintain current knowledge of gaming regulations, game rules, and company policies and procedures while ensuring strict confidentiality of Surveillance operations and sensitive information

THE IDEAL CANDIDATE

• Must be a minimum of 21 years of age
• Familiarity with casino Table Games and Poker, including game rules, betting procedures, and payouts
• Previous experience in Surveillance or a strong working knowledge of casino gaming operations
• Flexible availability to work various shifts, including day, swing, and graveyard shifts

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12134