Gaming Supervisors

Course Advisor; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Course Advisor is seeking a Gaming Supervisor to oversee activities in assigned gaming areas. You will supervise operations, resolve customer complaints, and ensure adherence to game rules. The ideal candidate will possess strong monitoring and communication skills, with a keen understanding of gaming strategies. Experience in data management tools such as Microsoft Excel and Word is preferred. This position plays a crucial role in maintaining a fair and enjoyable gaming environment for patrons.

Qualifications

• Ability to monitor performance and make improvements.
• Effective communication to convey information.
• Full attention and appropriate responses during interactions.
• Understanding others’ reactions and motivations.
• Adjusting actions in relation to others’ actions.
• Logic and reasoning to assess solutions.

Responsibilities

• Report incidents related to customers in gaming areas.
• Resolve complaints from customers or employees.
• Explain house rules, game rules, and betting limits.
• Record bets, issue receipts, and manage payouts.
• Maintain familiarity with games and strategies to prevent cheating.
• Observe behavior for cheating signs and notify security.

Skills

Monitoring

Speaking

Active Listening

Social Perceptiveness

Coordination

Critical Thinking

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

Data entry software

Corel WordPerfect

Job description

Overview

Gaming Supervisor

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Responsibilities

• Report customer-related incidents occurring in gaming areas to supervisors.
• Resolve customer or employee complaints.
• Explain and interpret house rules, including game rules and betting limits, for patrons.
• Record, issue receipts for, and pay off bets.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters.
• Observe gamblers’ behavior for signs of cheating such as marking, switching, or counting cards and notify security staff of suspected cheating.

Skills

• Monitoring: Monitor performance of individuals or organizations to make improvements or take corrective action.
• Speaking: Communicate information effectively to others.
• Active Listening: Give full attention to others, ask appropriate questions, and avoid inappropriate interruptions.
• Social Perceptiveness: Understand others’ reactions and why they respond as they do.
• Coordination: Adjust actions in relation to others’ actions.
• Critical Thinking: Use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to problems.

Tools

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Data entry software
• Corel WordPerfect

Types of Positions

• Pit Boss
• Casino Floor Supervisor
• Box Person
• Slot Supervisor
• Blackjack Pit Boss

Job Outlook

In 2016 there were about 38,500 Gaming Supervisor jobs in the United States. New jobs are projected to be produced at a rate of 3.9% annually, below the national average. The Bureau of Labor Statistics estimates 1,500 new jobs by 2026 and 6,200 yearly job openings in the field.

States with the most job growth include Washington, Wisconsin, and North Carolina. States with the least growth include Alaska, Missouri, and Illinois.