Gaming Store Leader - Guest Experience & Sales

GameStop; New York (NY); On-site; USD 32,000 - 43,000; Full time

Job summary

GameStop Store Manager position leading daily store operations, driving sales, and ensuring top-notch guest service through coaching a retail team across shifts. You will ensure products are visible, merchandise is organized, and guest loyalty is grown by sharing product knowledge and providing exceptional experiences.

You will supervise staffing, training, payroll oversight, and compliance while partnering with the District Manager to meet sales, profit, and safety objectives.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of retail management experience.
• At least 3 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concern quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.

Skills

Outgoing personality

People skills

English communication

Team leadership

Reliability

Education

High school diploma or equivalent

Associate's degree preferred

Job description

GameStop Store Manager position leading daily store operations, driving sales, and ensuring top-notch guest service through coaching a retail team across shifts. You will ensure products are visible, merchandise is organized, and guest loyalty is grown by sharing product knowledge and providing exceptional experiences.

You will supervise staffing, training, payroll oversight, and compliance while partnering with the District Manager to meet sales, profit, and safety objectives.