Gaming Store Lead - Drive Guest Experience & Sales

GameStop; Town of Amherst (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Dental

Vision

Bonus potential

Job summary

GameStop in Town of Amherst, NY is seeking an Assistant Store Manager to support the Store Manager in all facets of store operations. You will lead a sales-driven environment, share product knowledge with guests, and grow loyalty while supervising Sales Associates and Retail Keyholders in the manager's absence.

You’ll ensure a clean, organized store, training in company policies, and effective scheduling to meet guest demand and sales goals. Experience in retail management is preferred.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• HS diploma or equivalent required; associate/bachelor’s degree preferred in business, marketing, merchandising, or related field.
• At least 6 months retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service and greeting, assist with gaming needs and promotions.
• Promote loyalty programs and manage store visual and operational elements.
• Process purchases/returns with POS accurately and courteously.
• Elevate customer issues to Store Manager promptly and professionally.
• Assist in onboarding, training, and policy compliance for staff.
• Schedule associates and supervise in the Store Manager’s absence.
• Manage payroll, time off, and ensure accurate banking deposits.
• Maintain clean, organized store and merchandise presentation daily.
• Ensure Omni-Channel orders are fulfilled and shipped daily.

Skills

People skills

Customer service

POS operation

Leadership experience

Retail experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

POS system

Job description

GameStop in Town of Amherst, NY is seeking an Assistant Store Manager to support the Store Manager in all facets of store operations. You will lead a sales-driven environment, share product knowledge with guests, and grow loyalty while supervising Sales Associates and Retail Keyholders in the manager's absence.

You’ll ensure a clean, organized store, training in company policies, and effective scheduling to meet guest demand and sales goals. Experience in retail management is preferred.