Gaming Retail Keyholder — Lead Customer Experience

GameStop; Milpitas (CA); On-site; USD 25,761 - 29,549; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Employee discount

Casual work environment

Job summary

GameStop is seeking a Retail Keyholder in Milpitas, California, responsible for providing outstanding guest service and supporting store management. You will engage with guests, process transactions, promote loyalty programs, and oversee daily operations, ensuring a clean and organized shopping environment. Ideal candidates have retail experience, strong communication skills, and a positive attitude. This full-time role offers opportunities for benefits including health insurance and paid time off.

Qualifications

• Must provide proof of identity and eligibility to work in the US.
• At least 18 years old.
• 1 year of retail sales or management experience preferred.
• Video game knowledge preferred.
• Must be able to stand and move throughout the store for up to 10 hours.

Responsibilities

• Provide best-in-class guest service to all patrons.
• Process guest purchases and returns accurately through POS system.
• Promote GameStop’s unique guest benefits and loyalty programs.
• Supervise and delegate tasks to Sales Associates in absence of management.
• Conduct inventory counts and ensure store cleanliness.

Skills

Exceptional guest service skills

Verbal and written communication

Problem-solving skills

Basic math skills

Bilingual (English/Spanish) preferred

Education

High school diploma or equivalent

Job description

GameStop is seeking a Retail Keyholder in Milpitas, California, responsible for providing outstanding guest service and supporting store management. You will engage with guests, process transactions, promote loyalty programs, and oversee daily operations, ensuring a clean and organized shopping environment. Ideal candidates have retail experience, strong communication skills, and a positive attitude. This full-time role offers opportunities for benefits including health insurance and paid time off.