Gaming Operations Support Specialist

AmTote International; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

1/ST Technology is seeking an Operations Support Specialist to support the PariMAX product line, interfacing with customers and internal teams on deployments, issue tracking, and training. The role emphasizes teamwork and delivering high-quality gaming experiences across productions and remote locations.

The role requires a bachelor’s degree and at least two years in a technical support capacity, with strong communication and problem-solving skills, plus willingness to travel for installations

Qualifications

• Bachelor’s degree in related field.
• Minimum of two (2) years of experience in a technical support role
• Excellent interpersonal communication skills, both written and verbal
• Technical acumen to provide clear and effective training to customers
• Strong analytical problem-solving skills, including initial review and triage of issues
• Strong relationship building and maintenance skills with customer feedback management

Responsibilities

• Serves as communication channel between customers and key stakeholders with regards to releases, general servicing of the product, and issue tracking and management.
• Interfaces with Product Management, Development, and Sales to communicate statuses, schedules, and feedback from the field
• Supplies technical details and related support to customers during development cycles to ensure efficient releases and reduce delays to market
• Serves as primary customer communication channel when production problems arise outside of the standard support team capabilities
• Provides input to Development to triage issues to reveal root causes and provide solutions
• Works with Development teams to implement solutions that improve the supportability of the product
• Identifies customer knowledge gaps and provides training to the customer as it relates to new product functionality, including onsite training and support as necessary
• Supports the testing of new software deployments and configuration modifications
• Travels to remote customer locations as necessary for new installations and deployments to support training and product adoption to ensure successful product launches
• Maintains system integrity and configurations, including production and regulatory/third party testing environments
• Performs scheduled software deployments and provide tactical input to release managers to reduce operational risk
• Attends targeted industry conferences
• Performs other duties as assigned

Skills

Interpersonal communication

Technical acumen

Problem solving

Relationship building

Time management

Multitasking

Training others

Education

Bachelor's degree in related field

Job description

1/ST Technology is seeking an Operations Support Specialist to support the PariMAX product line, interfacing with customers and internal teams on deployments, issue tracking, and training. The role emphasizes teamwork and delivering high-quality gaming experiences across productions and remote locations.

The role requires a bachelor’s degree and at least two years in a technical support capacity, with strong communication and problem-solving skills, plus willingness to travel for installations