Gaming Operations General Manager | Flexible Hours

Activate Games; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Activate America LLC in Boston seeks a General Manager to lead daily operations of a full‑scale interactive gaming facility. You will work with an Assistant Manager and Game Facilitators to deliver exceptional guest experiences and drive growth.

The role requires flexible hours across days, evenings, and weekends, with a focus on customer relations, staff development, and maintaining a high-energy gaming environment.

Qualifications

• Strong customer service skills and ability to coach staff.
• Ability to work well in a team and independently.
• Curiosity for tech, gaming, and interactive experiences.

Responsibilities

• Oversee day-to-day operations and communicate company goals.
• Lead business development, marketing initiatives, and local events.
• Coach and manage staff; hire and develop talent pipelines.
• Ensure facilities run smoothly with regular inspections and maintenance.

Skills

Customer service

Team leadership

Operations management

Event coordination

Job description

Activate America LLC in Boston seeks a General Manager to lead daily operations of a full‑scale interactive gaming facility. You will work with an Assistant Manager and Game Facilitators to deliver exceptional guest experiences and drive growth.

The role requires flexible hours across days, evenings, and weekends, with a focus on customer relations, staff development, and maintaining a high-energy gaming environment.