General Manager

Activate Games; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Activate America LLC in Boston seeks a General Manager to lead daily operations of a full‑scale interactive gaming facility. You will work with an Assistant Manager and Game Facilitators to deliver exceptional guest experiences and drive growth.

The role requires flexible hours across days, evenings, and weekends, with a focus on customer relations, staff development, and maintaining a high-energy gaming environment.

Qualifications

• Strong customer service skills and ability to coach staff.
• Ability to work well in a team and independently.
• Curiosity for tech, gaming, and interactive experiences.

Responsibilities

• Oversee day-to-day operations and communicate company goals.
• Lead business development, marketing initiatives, and local events.
• Coach and manage staff; hire and develop talent pipelines.
• Ensure facilities run smoothly with regular inspections and maintenance.

Skills

Customer service

Team leadership

Operations management

Event coordination

Job description

Description Overview

Activate is a full‑scale interactive gaming facility. We are looking to expand our team with the addition of a General Manager. A successful applicant will be expected to work with the Assistant Manager and Game Facilitators. The ideal candidate will be an individual with strong customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

This is a full‑time, permanent position. Hours of work must be flexible to meet the needs of the business. Hours worked will be a mixture of days, evenings, and weekends.

Summary Of Duties And Responsibilities

Business Development

• Oversee day-to-day operations including interpreting and communicating company goals.
• Help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff.
• Help raise brand awareness and drive company sales through local event involvement, and marketing campaigns as directed by our marketing department.
• Engage and respond to customer emails and phone calls.
• Participate in various business-focused meetings, including regular additional training, development of skill set, and company initiatives.

Customer Relations

• Help check-in customers, take payments, and coach others on your team to do the same to the highest degree of customer satisfaction.
• Scheduling shifts to engage with customers through meaningful interactions during their gaming experience.
• Creating a lasting impression on customers through a high/positive energy attitude.
• Ensuring customer satisfaction is a high priority and always top of mind.
• Proactively greeting and interacting with all customers.
• Receive and communicate customer suggestions for business process improvement.

Staff Relations

• Scheduling duties, as required, to ensure peak periods are properly staffed.
• Leading in the hiring of new employees and creating a talent pipeline focusing on business development for all roles.
• Overseeing employees, including coaching formally and informally.
• Creating development plans for staff members and business development.
• Aiding in training and evaluations of new and current employees.
• Training, creating and presenting evaluations, and development of new and current employees.

Maintenance Duties

• Ensuring that gaming facilities are running at optimal levels.
• Performing regular general inspections of front desk and gaming areas.
• Completing weekly and monthly checklists to ensure inventory levels are properly maintained.
• Communicating any location areas requiring attention to the appropriate department.
• Performing daily cleaning and maintenance duties in compliance with company standards.
• Managing and overseeing facilitating activities including front desk and gaming area.

Learn more about us at: https://playactivate.com/

Activate America LLC provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam‑era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.