Gaming Operations Coordinator

ComeOn Group; United States; Remote; USD 10,000 - 60,000; Full time

Job description

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

Today, we provide a complete gaming platform, for rapid deployment and success in iGaming. Our team of 100+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.

We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.

As our business continues to grow, we are looking for a Gaming Operations Coordinator who will play a vital role in managing new and existing gaming integrations, documentation, and ticket management for the gaming platform. In this role, you will work in a team as the bridge between game providers, internal teams, and operators, ensuring seamless technical onboarding, continuous updates, and smooth operations across our platform.

The selected individual will be responsible to:

• Manage new game provider and sportsbook integrations, working closely with integrations teams, providers to ensure a seamless setup.
• Coordinate and track integration progress, ensuring all features and requirements are met before go-live.
• Oversee updates for existing integrations, ensuring compatibility with platform enhancements and regulatory changes.
• Troubleshoot integration issues, liaising with game providers, sportsbook suppliers, and internal teams to resolve them promptly.
• Act as point of contact for gaming integration, ensuring smooth functionality for our B2B partners.
• Own, manage and execute test cases throughout the project’s lifecycle, improving and documenting best test practices, ensuring quality assurance processes are maintained.
• Collaborate with internal teams to improve documentation, making it accessible and valuable for both internal use and client reference.
• Stay updated on regulatory requirements, ensuring compliance with gaming restrictions and industry best practices.
• Handle and prioritize tickets related to game and sportsbook integrations, ensuring timely resolution.
• Coordinate with internal teams and providers to address client issues effectively.
• Monitor and analyse recurring issues, recommending improvements to processes and integrations.

Requirements

You'll be a great fit if you have:

• Knowledge in casino operations, integrations, or sportsbook management.
• Understanding of iGaming platforms, game provider APIs, sportsbook integrations, and back-office tools.
• Ability to manage technical documentation and ensure clarity for both internal teams and clients.
• Excellent at multitasking, coordinating and problem-solving, with experience managing multiple stakeholders.
• Familiarity with ticketing systems (Jira,) for issue tracking and resolution.
• Knowledge of regulatory requirements and compliance standards in iGaming is a plus.

Benefits

• A lean, focused company, offering a flexible working environment
• The opportunity to work with and learn form a highly skilled, talented team
• A great company culture, where accountability is innate, transparency is key and competency is virtue
• Being part of a small, tight knit, caring community
• Work equipment of your choice
• Private health insurance
• Learning budget
• Parking/transport or co-working allowance
• Company wide and team based get togethers