Clinic Operations Coordinator

University of Arkansas; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

The University of Arkansas is seeking a Clinical Operations Coordinator to support a busy dental clinic. This role involves managing patient communications, scheduling, financial processing, and ensuring compliance with safety protocols. Ideal candidates will have a Bachelor's degree and extensive experience in a dental setting, along with strong organizational and communication skills.

Benefits

Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Up to 10% matched retirement contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Bachelor's degree plus 5 years' experience or high school diploma plus 9 years' experience in a dental clinic.
• Proficiency in dental software and Microsoft Office, with excellent organizational and communication skills.

Responsibilities

• Coordinate front desk operations and manage patient communications.
• Oversee appointment scheduling and financial processing.
• Lead sterilization and infection control procedures.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Multitasking

Education

Bachelor's degree

High school diploma

Tools

EagleSoft

Microsoft Office Suite

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 05/31/2025

Type of Position: Professional Staff - Project/Program Administration

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or questions about a job posting, please contact Human Resources at [e-mail].

Department: CHP | Dental Hygiene

Department's Website: https://healthprofessions.uams.edu/dental-hygiene/bachelor-of-science/

Summary of Job Duties: The Clinical Operations Coordinator (Clinical Assistant) plays a vital role in supporting the daily functions of a busy dental or healthcare clinic. This position ensures seamless patient communication, efficient appointment scheduling, financial processing, equipment maintenance, infection control, and administrative support. The coordinator works closely with students, faculty, and other departments to maintain a high-quality, patient-centered clinical environment.

Qualifications:

• Bachelor's degree PLUS five (5) years’ experience or a high school diploma and nine (9) years’ experience in a dental clinic setting.

Knowledge, Skills and Abilities:

• Proficiency in EagleSoft or other Dental software and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational, communication, and customer service skills.
• Ability to multitask and work collaboratively in a fast-paced environment.
• Knowledge of OSHA and infection control procedures a plus.

Preferred Qualifications:

Licenses: Registered Dental Assistant PLUS three (3) years of clinical office experience preferred, preferably in a dental setting.

Additional Information:

Responsibilities:

• Coordinate front desk operations, including greeting patients, managing calls, assisting with forms, and updating patient records.
• Oversee appointment scheduling through EagleSoft, including recalls, cancellations, and coordination with social and community agencies.
• Collect and post payments, prepare daily deposits in line with UAMS/CHP procedures, and generate timely monthly, quarterly, and annual financial reports.
• Maintain and monitor clinical equipment, report repairs, and ensure compliance with safety and radiation monitoring protocols.
• Lead sterilization and infection control procedures, including spore testing, equipment sanitation, and OSHA compliance support.
• Manage inventory of clinical and lab supplies, oversee ordering and restocking processes, and maintain linen and supply records.
• Provide administrative support, including CPR record tracking, student scheduling assistance, clinic data reporting for grants, and communication with CE course participants.

Salary Information: Commensurate with education and experience

Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information: Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding

Frequent Physical Activity: Sitting, Standing, Talking, Walking

Occasional Physical Activity: Kneeling, Lifting, Pulling, Pushing, Reaching, Sharps, Stooping

Benefits Eligible: Yes