Gaming & Media 3PL Client Success Specialist

Advatix LATAM; South Bend (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

HRforGrowth is seeking a Customer Service Representative - 3PL Operations to serve as the frontline account owner for gaming and media clients, coordinating orders, shipments, and service performance. Based in the South Bend, IN area, this full-time role requires 3–5 years in 3PL or logistics, strong communication, and proficiency with WMS/OMS and Excel; travel up to 10% may be required.

The CSR will work with Operations and Sales to optimize fulfillment and drive growth while maintaining high

Qualifications

• 3–5 years of experience in customer service, account management, or operations support within a 3PL, distribution, ecommerce, or logistics environment.
• Direct experience supporting gaming, media, entertainment, or collectibles industry clients in a 3PL or fulfillment setting.
• Strong understanding of warehouse and fulfillment processes, including order management, pick/pack/ship, inventory control, and returns.
• Hands-on experience with Warehouse Management Systems (WMS) and/or Order Management Systems (OMS).
• Excellent written and verbal communication skills; able to explain logistics constraints and solutions clearly to both internal teams and external clients.

Responsibilities

• Serve as the main point of contact for assigned gaming and media clients regarding orders, shipments, inventory, and service performance.
• Coordinate inbound receipts, outbound orders, transfers, and returns in alignment with client SLAs, routing guides, and launch calendars.
• Monitor order activity across channels; proactively identify delays, exceptions, and risks and communicate with clients and internal teams.
• Manage escalated inquiries from client customer service teams related to order status, tracking, delivery issues, damages, and returns, ensuring timely resolutions.
• Support launches, pre-orders, collector’s editions, and promotional drops by coordinating inventory availability, allocation, and shipping priorities with warehouse operations.
• Interpret and apply customer-specific routing guides, labeling, packaging, and compliance requirements for retail and distribution partners.
• Track shortages, overages, damages, and other discrepancies; initiate claims and investigations with internal teams, carriers, and vendors as necessary.
• Support inventory accuracy through inquiries, cycle counts, discrepancy research, and communication of adjustments to clients.
• Generate and distribute daily/weekly/monthly operational reports and participate in client status calls and business reviews.
• Document and maintain client-specific SOPs, escalation paths, and service requirements; ensure internal teams are aligned on expectations.
• Collaborate with warehouse leadership, transportation, IT, and account management to resolve issues and drive continuous improvement in service and efficiency.

Skills

Customer service

Account management

Operations coordination

WMS/OMS experience

Excel

Tools

WMS

OMS

Job description

HRforGrowth is seeking a Customer Service Representative - 3PL Operations to serve as the frontline account owner for gaming and media clients, coordinating orders, shipments, and service performance. Based in the South Bend, IN area, this full-time role requires 3–5 years in 3PL or logistics, strong communication, and proficiency with WMS/OMS and Excel; travel up to 10% may be required.

The CSR will work with Operations and Sales to optimize fulfillment and drive growth while maintaining high