Gaming Floor Guest Service Associate

Bally’s Corporation; Lincoln (RI); On-site; USD 18,000 - 26,000; Full time

Job summary

Bally's Lincoln Casino Resort in Lincoln, RI is hiring a Guest Services Associate to greet and assist guests on the gaming floor, answer inquiries about Twin River services, and promote promotions and events. You will remain visible to guests, monitor floor activity, and coordinate with Floor Supervisors regarding complimentary meals or amenities.

The role requires fluent English, a high school diploma (college degree preferred), and at least 1 year of experience in a gaming facility.

Qualifications

• Must be able to stand and walk for prolonged periods.
• Must be fluent in English (written and spoken).
• Must be 18 years of age or older and legally allowed to work.

Responsibilities

• Respond to guest inquiries about Twin River services, features, promotions and events.
• Explain basic functions of video lottery terminals and game themes.
• Circulate on the Gaming floor and stay visible to guests.
• Communicate with Floor Supervisors about complimentary meals or amenities.
• Operate a two-way radio professionally and follow procedures.

Skills

English fluency

Customer service

Stamina under pressure

Education

High school diploma

College degree preferred

Tools

Two-way radio

Job description

Bally's Lincoln Casino Resort in Lincoln, RI is hiring a Guest Services Associate to greet and assist guests on the gaming floor, answer inquiries about Twin River services, and promote promotions and events. You will remain visible to guests, monitor floor activity, and coordinate with Floor Supervisors regarding complimentary meals or amenities.

The role requires fluent English, a high school diploma (college degree preferred), and at least 1 year of experience in a gaming facility.