Gaming Attendant - Casino Floor Host & Payout Pro
Churchill-Downs-Inc
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Job summary
Newport Racing & Gaming is seeking a Gaming Attendant for a part-time role at the Newport, KY gaming floor. You will assist guests with payouts, changes, and machine features while maintaining high standards of service and integrity.
Responsibilities include cash handling, jackpot verification, and promoting guest programs, with adherence to all regulations and internal controls. Prior gaming experience and a valid Kentucky gaming license are preferred.
Qualifications
- Prior guest service and cash handling experience preferred.
- Must be able to obtain and keep a license issued by the Kentucky Horse Racing and Gaming Corporation.
- Excellent communication and interpersonal skills with guests and team members.
Responsibilities
- Ensure gaming guests are kept in play with fast, friendly service and payouts.
- Patrol assigned sections to assist guests and welcome them on the gaming floor.
- Celebrate wins and process jackpots promptly with accuracy.
- Complete paperwork for jackpot payouts and balance cash wallets at shift end.
- Maintain good relations with cage staff to support gaming transactions.
- Explain machine features and ticket/in ticket out tech to guests.
- Identify and address machine malfunctions such as printer errors.
- Promote guest programs, drawings, and club benefits.
- Provide safe, compliant service per company policies and SOPs.
Skills
Education
Job description
Newport Racing & Gaming is seeking a Gaming Attendant for a part-time role at the Newport, KY gaming floor. You will assist guests with payouts, changes, and machine features while maintaining high standards of service and integrity.
Responsibilities include cash handling, jackpot verification, and promoting guest programs, with adherence to all regulations and internal controls. Prior gaming experience and a valid Kentucky gaming license are preferred.
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