Gaming Operations Supervisor-Nights at Turfway Park Racing and Gaming

Indiana University; Florence (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Indiana University seeks a Gaming Operations Supervisor to oversee the gaming attendants during shifts, ensuring friendly and timely guest service. The role supports day-to-day supervision and may act as managerial representative in the supervisor's absence.

The incumbent will maintain staffing, train staff, address complaints, and ensure compliance with security and regulatory requirements. The position requires availability for weekends, holidays, and nights, with a focus on excellent guest

Qualifications

• 1-2 years of gaming industry experience preferred
• Two-year degree in related fields or equivalent work experience preferred
• Available to work weekends, holidays, and nights
• Demonstrated successful performance in a guest service role
• Able to obtain and maintain a valid Kentucky gaming/racing license

Responsibilities

• Supervise gaming attendants on assigned shift and ensure staffing levels are adequate
• Provide training, coaching, and scheduling support for gaming attendants
• Handle team and guest concerns and escalate as needed
• Support guest service calls and inquiries during daily operations
• Monitor and enforce currency transaction reporting requirements
• Complete shift reports and required paperwork for the gaming department
• Protect company assets and ensure regulatory compliance across operations
• May act as Managerial Representative on property when needed

Education

Two-year degree or equivalent work experience

Job description

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The Gaming Operations Supervisor is responsible for ensuring that our team members are friendly, helpful, and timely in order to deliver a memorable guest experience. Assists with the day-to-day supervision of the Gaming Team and may act as managerial representative in the absence of the Gaming Operations Manager.

Essential Duties and Responsibilities:

• Responsible for supervising gaming attendants on assigned shift within assigned section.
• Maintain proper staffing levels throughout shift and make adjustments as needed.
• Assist in training, counseling, and scheduling gaming attendants.
• Responsible for handling team member and guest complaints and disputes.
• Escalates guest and team member concerns and inquiries as needed.
• Ensure that gaming attendants offer appropriate support and performance in regard to daily gaming floor operational demands. Assist with guest service calls and questions as needed.
• Monitor currency transaction reporting requirements.
• Complete shift reports and necessary paperwork associated with the daily functions of the gaming department.
• Ensure procedures protect the integrity and security of the company, team members, and guests.
• Monitor, direct, supervise, and observe gaming action in the overall gaming facility operations for adherence to company policies and various regulatory requirements.
• Approve and verify historical racing machine payouts and fills and safeguard gaming assets.
• Perform jackpot payouts and fills.
• May act as Managerial Representative on Property.
• May conduct fund exchanges for guests during an emergency situation or as deemed necessary by management.
• Monitor video programming on TV’s and make adjustments as necessary to maintain sports / horse racing coverage. Monitor audio volume and make adjustments as necessary to maintain appropriate levels.
• May issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Leads by setting a positive example to all team members.
• Maintains the highest degree of confidentiality.
• Other duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• Minimum of 1-2 years of gaming industry experience preferred.
• Two-year degree in related fields or equivalent work experience preferred.
• Available to work when needed, including weekends, holidays, and nights.
• Demonstrated successful performance in a guest service role.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The team member may be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The team member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing guests, and functioning of machines.