Gaming Attendant

Riverwalkvicksburg; Richmond (VA); On-site; USD 15,153 - 27,552; Full time

Job summary

Colonial Downs Group in Virginia is hiring a Team Member to service guests, pay hand-pay jackpots, and perform minor repairs on HHR machines. You will complete department paperwork, maintain electronic components, and ensure compliance with Virginia Racing Commission rules and company policies.

A high school diploma or equivalent is required, with six months related experience preferred; you must obtain and maintain a valid racing license.

Qualifications

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

Responsibilities

• Process jackpot slips, tax documents, and guest claims with accurate data entry.
• Maintain electronic components and peripherals of HHR machines; perform preventative maintenance.
• Ensure confidentiality and compliance with company policies and state regulations.
• Know all HHR machines on the floor and assist in determining proper payouts.
• Protect assets by following Internal Controls Policies and procedures.
• Ensure gaming devices operate correctly; call for technical or supervisory help as needed.
• Promote player card usage on the gaming floor.
• Maintain paper levels in terminals for optimal play.
• Read game histories and pay tables; monitor irregularities and report to Supervisor.
• Ensure all machines are available for guest play and functioning properly.
• Maintain knowledge of Virginia Racing Commission rules and company safety policies.
• Perform other related duties as assigned.

Skills

Verbal & written communication

Guest service

Gaming operations knowledge

Education

High School diploma or equivalent

Job description

Pay Range: 11.00 + Tips

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

Responsible for servicing and building relationships with the guest, paying hand‑pay jackpots, and performing minor repairs on HHR machines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for ensuring that all department paperwork and data entry is completed and entered correctly. These include jackpot slips, appropriate tax documents, guest claim forms. Team Member must ensure that all forms have the required signatures.
• Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR machines during down time.
• Maintains the confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Has knowledge of all HHR machines on the gaming floor and can determine proper payouts.
• Protects company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
• Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
• Promotes player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
• Notifies shift supervisor of irregularities in guests’ play.
• Ensures that all HHR machines are functioning properly and are available for play of guests.
• Knowledgeable of all basic Virginia Racing Commission rules and regulations.
• Maintains knowledge of company policies to ensure adherence to all safety protocols and procedures.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high‑volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Six (6) months experience in a related field, preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to stand and walk the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.