Gaming Attendant

Churchill Downs Incorporated; Richmond (VA); On-site; USD 26,000 - 42,000; Full time

Job summary

Churchill Downs Incorporated's Colonial Downs Group is seeking a Team Member to service guests, pay hand-pay jackpots, and perform minor repairs on HHR machines on the Virginia gaming floor.

The role requires standing and walking, basic arithmetic, and adherence to policies and state regulations. A high school diploma and racing license are preferred, with about six months of related experience encouraged.

Qualifications

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

Responsibilities

• Service and build relationships with guests, paying hand-pay jackpots.
• Perform minor repairs on HHR machines.
• Complete department paperwork and data entry accurately.
• Maintain knowledge of HHR machines and payout procedures.
• Ensure devices are operating properly and escalate issues as needed.
• Promote player card usage and maintain paper levels in terminals.
• Follow safety policies and state/regulatory requirements.

Skills

Excellent verbal communication

Excellent written communication

Guest service skills

Education

High School Diploma or equivalent

6 months related experience preferred

Valid racing license required

Job description

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Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for ensuring that all department paperwork and data entry is completed and entered correctly. These include jackpot slips, appropriate tax documents, guest claim forms.Team Member must ensure that all forms have the required signatures.
• Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Has knowledge of all HHR machines on the gaming floor and can determine proper payouts.
• Protects company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
• Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
• Promotes player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
• Notifies shift supervisor of irregularities in guests’ play.
• Ensures that all HHR machines are functioning properly and are available for play of guests.
• Knowledgeable of all basic Virginia Racing Commission rules and regulations.
• Maintains knowledge of company policies to ensure adherence to all safety protocols and procedures.
• Performs other related duties as assigned.

#Rosies

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Six (6) months experience in a related field, preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to stand and walk the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.