Games Support Tech

Dave & Buster's Management Corporation, Inc.; Wilmington (NC); On-site; USD 9,987 - 18,253; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

FREE GAMES

Job summary

Join Dave & Buster's Management Corporation, Inc. in Wilmington, NC, as a team member responsible for maintaining gaming equipment and providing exceptional guest service. Ideal candidates will be friendly and able to work flexible shifts, including nights and weekends.

Your role involves ensuring perfect upkeep of games, assisting guests, and maintaining a fun atmosphere. Experience technically is preferred but not mandatory, and a willingness to smile is essential.

The position offers a competitive pay of $7.25 - $13.25 per hour and a range of benefits including medical, dental, vision, and more.

Qualifications

• Must be at least 18 years of age.
• Must demonstrate ability to clearly communicate with guests and other team members.
• Friendly and able to work days, nights, and/or weekends.

Responsibilities

• Repair and maintain building including games and technical equipment.
• Assist guests and ensure ideal player conditions.
• Deliver exceptional guest experience.

Skills

Friendly demeanor

Technical skills

Communication skills

Job description

Overview

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co‑workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

Responsibilities

• Repair and maintain building including games, simulators, and technical equipment.
• Assist guests and maintain ideal player conditions in the midway.
• Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating fun.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative courses of action.
• Provide timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
• Greet guests with a positive attitude and enthusiasm while performing multiple job functions.
• Smile and greet guests upon entering the midway.
• Assist guests by repairing and maintaining amusements equipment in a timely manner.
• Load and refill tickets in redemption games, paying special attention to securing all ticket storage areas.
• Assist guests with all requests, answer questions as needed, and make recommendations.
• Bid farewell to guests leaving, ensuring everything was satisfactory and inviting them to return.
• Notify manager of any guest perceived to be unhappy.
• Stock, display, and secure merchandise in all storage areas.
• Conduct merchandise inventory during and after shift, if applicable.
• Check for restocking of necessary supplies.
• Bring all areas up to standard.
• Discuss problem areas with manager.
• Review cleanliness and organization of the midway games, ensuring all games are clean and unobstructed.
• Properly position and set up displays to increase guest traffic and promote sales.
• Assist in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
• Assist with general store maintenance as directed by management.
• Assist other team members as needed.
• Maintain a favorable working relationship with all other company team members to foster a cooperative and harmonious working climate that promotes maximum morale, productivity, and effectiveness.
• Demonstrate ability to clearly communicate with guests and other team members.

Qualifications

• Must be at least 18 years of age.
• Must be friendly and able to smile a lot while working days, nights, and/or weekends.
• Technical and/or electrical skills are preferred but not required.
• Must demonstrate ability to clearly communicate with guests and other team members.

Physical Demands & Requirements

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.

Benefits

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

Salary

Salary Range: $7.25 - $13.25 per hour.

EEO Statement

As an equal opportunity employer, Dave & Buster’s is dedicated to nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. We participate in E‑Verify in states where required.