Fan Services Representative (Event Day Position)

Tennessee Titans; Nashville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

A professional sports team in Nashville is hiring part-time Event Day Staff to create unforgettable experiences at Nissan Stadium. Candidates will assist fans with ticketing and seating, ensuring a smooth game-day atmosphere. Responsibilities include communicating effectively with guests, promoting stadium offerings, and maintaining high guest service standards. Ideal applicants are friendly, proactive, and must be available for a majority of major events. This role offers a chance to contribute to the final season at the current stadium while preparing for the new one opening in 2027.

Qualifications

• Must be 18 years or older to apply.
• Must live in or around the Greater Nashville Area.
• Customer service and/or special event experience preferred.
• Strong and proactive customer service and communication skills.
• Flexible to relocate based on event needs.
• Prior customer service or event experience preferred.
• Bilingual candidates are a plus.

Responsibilities

• Promote stadium offerings and assist guests with ticketing.
• Maintain professional communication with supervisors and team members.
• Report safety concerns and assist with guest inquiries.
• Document feedback for post-event follow-up.
• Report safety concerns to supervisors.
• Maintain professional communication with team members.
• Be a positive ambassador for the Titans and Nissan Stadium.
• Attend mandatory trainings and complete online trainings.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Bilingual experience

Bilingual

Job description

Overview

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

The Tennessee Titans are hiring part-time Event Day Staff to deliver unforgettable game-day experiences at Nissan Stadium. We need energetic, guest-focused team players to assist fans with ticketing, seating, and wayfinding while resolving concerns and ensuring every guest enjoys a safe, fun, and seamless experience during major games and concerts. This opportunity lets you be part of the final season at the current stadium while helping shape the future of our new stadium opening in 2027.

Responsibilities

• Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
• Document feedback in detail for post-event follow-up and resolution.
• Maintain clear, professional communication with supervisors and fellow team members.
• Serve as a positive ambassador of the Titans and Nissan Stadium brand at all times.
• Encourage to “surprise & delight” guests to create a unique experience.
• Address issues and questions related to mobile tickets, seating bowl and ticket resolution.
• Greet all guests and clients with a friendly smile and demeanor.
• Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
• Provide first class guest service to all Nissan Stadium patrons, clients, and other Team Members.
• Report all safety concerns, maintenance issues and housekeeping needs to supervisor prior to and during events.
• Have exceptional knowledge of Nissan Stadium, seating sections, key stadium personnel, policies, fan code of conduct and emergency procedures.
• Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year.

Minimum Requirements

• MUST be 18 years or older to apply.
• Must live in or around the Greater Nashville Area.

Experience

• Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
• Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism.
• Must have excellent interpersonal skills and be able to work well with others.
• Strong and proactive customer service, troubleshooting, and communication skills.
• Customer service and/or special event experience preferred.
• Flexibility to be relocated based on event day needs.
• Ability to work full shifts before and after events in various weather elements.
• Bilingual experience is a plus.

Physical Requirements And Working Conditions

• Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time.

Those selected for further consideration will be contacted by someone from the Tennessee Titans.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.