Game Master - Front Desk (Part Time)

Red Door Escape Room; San Mateo (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

An entertainment company is seeking a Game Master to enhance guest experiences. The ideal candidate should be customer service oriented, enthusiastic, and possess strong interpersonal skills. Responsibilities include setting the tone for experiences, guiding players with clarity, and fostering a fun atmosphere. This role is ideal for those who thrive in fast-paced environments and enjoy working as part of a team. Applicants must be 18 or older and available on weekends and evenings.

Qualifications

• Customer service skills are essential for creating a welcoming environment.
• Ability to articulate clearly and connect with guests.
• Punctuality and responsibility are crucial in a fast-paced setting.
• Strong interpersonal communication skills and the ability to articulate clearly.
• Punctual and responsible.
• Possesses a team player mentality.
• Works well in a fast‑paced environment.
• Basic knowledge and understanding of computers.
• Willing to grow and learn in various roles outside of the immediate position.
• Available to work weekends and evenings.
• No knowledge/skills of technology or “gaming” is required, but may be a plus.
• Must be 18 years of age or older.
• Available on 2 of the 3 weekend days.

Responsibilities

• Set the tone for each guest experience through enthusiastic interactions.
• Guide teams effectively by monitoring their progress and providing hints as needed.
• Foster an immersive atmosphere that keeps guests engaged and entertained.
• Work in a team environment that thrives in creativity by working together and living by our company values, using downtime to complete maintenance projects or tasks to improve the life of our episodes.

Skills

Customer service oriented

Strong confident personality

Enthusiastic and positive attitude

Strong interpersonal communication skills

Team player mentality

Fast-paced environment

Weekend/evening availability

Basic computers knowledge

Willing to learn new roles

18+ age

Strong confident personality

Articulate clearly

Job description

Game Master

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast‑paced team environment in a new and exciting industry full of puzzles, technology, and entertainment? If your answer is yes, we’d love to review an application from you! Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6‑star guest experience. Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful “host” in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, You Will

• Set the tone for every experience by hyping up our players for their adventure and speaking with/in front of large groups of people, communicating rules, guidelines, and storylines in an exciting way.
• Accurately guide and assist your team by being alert, sharp, and focused on your team’s progress through monitors in our control room, surveying/adapting to different situations and personality types, and giving “hints” or “clues” as needed.
• Foster the fun and immersive experience for guests by becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through connected storylines and characters, creating special moments like dancing or singing Happy Birthday for free hints, and ending all experiences with a high note regardless of success.
• Work in a team environment that thrives in creativity by working together and living by our company values, using downtime to complete maintenance projects or tasks to improve the life of our episodes.

Requirements

• Customer service oriented.
• Strong confident personality.
• Enthusiastic and positive attitude.
• Strong interpersonal communication skills and the ability to articulate clearly.
• Punctual and responsible.
• Possesses a team player mentality.
• Works well in a fast‑paced environment.
• Basic knowledge and understanding of computers.
• Willing to grow and learn in various roles outside of the immediate position.
• Available to work weekends and evenings.
• No knowledge/skills of technology or “gaming” is required, but may be a plus.
• Must be 18 years of age or older.
• Available on 2 of the 3 weekend days.