Game Guide (Fisherman's Wharf)

The Escape Game; San Francisco (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

The Escape Game in San Francisco is seeking friendly game guides who excel in hospitality and guest engagement. You will lead groups through immersive escape room adventures, explain objectives, and monitor progress with game software to ensure every guest has a standout experience.

Responsibilities include resetting games, maintaining clean facilities, and promptly addressing any guest issues to keep scores of five stars. Nights, weekends, and holidays are expected.

Qualifications

• Must be able to handle physical activity related to the job, such as cleaning, standing, bending, lifting up to 40 lbs.
• Must be able to use small tools and magnets when resetting games.
• Excellent communication skills when speaking with guests.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Greet and engage groups of 2-12 guests with a friendly, upbeat attitude.
• Lead guests through immersive escape room experiences and explain game play.
• Monitor progress using game software and ensure a seamless guest experience.
• Reset games accurately between sessions and perform light cleaning and setup tasks.
• Resolve any guest issues promptly to maintain a five-star experience.

Skills

Flexible availability

Excellent communication

Job description

We are located in Fishermans Wharf! Copy & paste the link below to learn more about our company and the open position!

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five‑star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.