Game Guide

The Escape Game; Birmingham (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

The Escape Game in Birmingham, AL seeks a Game Guide to lead guests through immersive escape-room adventures. You will deliver an upbeat, friendly introduction to groups of 2–12 guests and use our software to monitor progress, ensuring every guest has a memorable experience.

Responsibilities include resetting games accurately after rounds, maintaining the facility, and providing post-game recaps. Flexible evenings, weekends, and holidays are required; physical activity and light repairs may be

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to perform light physical tasks like cleaning, painting, standing, bending, and lifting 30–40 lbs.
• Ability to use small tools and magnets for game resets.
• Fast, accurate reset of locks, drawers, shelves, and game components within training timeframes.
• Excellent communication when engaging guests.

Responsibilities

• Lead guests through our escape rooms and guide them through the experience.
• Deliver an upbeat, friendly introduction to groups of 2–12 guests.
• Monitor game progress with our software and ensure guests enjoy their visit.
• Reset game components accurately and efficiently after each round.
• Provide a recap of the experience at the outro.
• Maintain facility cleanliness and game components between shifts.
• Complete necessary reports after shifts.

Skills

Customer service

Communication

Guest engagement

Problem solving

Tools

Game Guide software

HMI

Job description

We are located in The Summit! Copy & paste the link below to learn more about our company and the open position!

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and TEG’s facility
• Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
• Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.