Game Guide

The Escape Game; Town of Florida (NY); On-site; USD 18,000 - 23,000; Full time

Job summary

The Escape Game is seeking a friendly Game Guide at our Sawgrass Mills location to welcome groups of 2-12 guests and guide them through immersive escape rooms.

You will use our software and HMIs to monitor progress, reset games between rounds, and ensure clean, safe play spaces while delivering a five-star guest experience. This role requires flexible availability, physical activity, and clear communication with guests and team members.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to perform physical tasks (standing, cleaning, lifting 30–40 lbs).
• Capability to use small tools and magnets for game resets.
• Excellent verbal and interpersonal communication with guests.

Responsibilities

• Welcome groups of 2–12 guests and provide a welcoming, upbeat introduction.
• Guide guests through escape rooms and explain game rules and objectives.
• Monitor progress using TEG software and HMI to ensure smooth gameplay.
• Reset game components accurately between rounds and maintain clean, organized spaces.
• Complete required reports and ensure a five-star guest experience.

Skills

Guest service

Communication

Team player

Tools

TEG software

HMI

Job description

We are located in Sawgrass Mills! Copy & paste the link below to learn more about our company and the open position!

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG's facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.