GALLERY MANAGER

NODE; Palo Alto (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Professional development support

Job summary

NODE is a nonprofit foundation in Palo Alto seeking a Gallery Manager to lead front-of-house operations, retail, and community engagement. The role blends guest service leadership with retail execution, marketing coordination, and artist liaison work to create meaningful visitor experiences.

You will supervise a Guest Experience team, manage inventory, support exhibitions, and coordinate with partners to source products and program public events. Experience in retail/hospitality preferred.

Qualifications

• 3+ years of supervisory experience in retail, arts spaces, or hospitality.
• Leadership experience: scheduling, training, coaching, and staffing.
• Strong inventory and POS management skills.
• Comfort with basic reporting and data analysis.
• Excellent communication and customer service skills.
• Ability to adapt policies to evolving exhibition and event needs.
• Commitment to NODE's artistic mission and visitor-centered culture.

Responsibilities

• Develop and refine front desk, retail, and visitor interaction policies and procedures
• Oversee opening, closing, security, and cash handling protocols
• Ensure compliance with nonprofit and space safety standards
• Schedule, train, coach, and develop Guest Experience team; build training materials covering exhibition content and service standards
• Conduct shift reviews, performance feedback, and handoffs
• Host tours and gallery walkthroughs for visitors, VIPs, and community groups
• Oversee merchandise assortment, visual merchandising, and product placement
• Manage inventory tracking: counts, replenishment, shrink control, and reporting
• Collaborate with partners and vendors for product sourcing and pricing
• Coordinate marketing efforts including social media, email campaigns, and promotional materials
• In coordination with Producer, implement community events, workshops, and public programming
• Maintain service standards so every visitor has a meaningful experience
• Respond to visitor feedback and resolve escalated service issues
• Serve as the operational bridge between artists, curatorial, and production, from exhibition logistics to onsite artist liaison
• Track and analyze sales, inventory, foot traffic, and staffing data; generate reports and surface recommendations

Skills

Retail supervision

Leadership

Inventory management

POS management

Data analysis

Customer service

Policy adaptation

Team coaching

Job description

About The Role
NODE is a nonprofit foundation dedicated to transforming how digital art is experienced. NODE is both an idea and a place, built with artists, by artists, and for artists—part exhibition space, part learning lab, part cultural engine. The Gallery manager leads front-of-house operations, retail, community engagement, marketing, and the policies and staffing that make visitor experiences meaningful. This role blends guest service leadership with retail execution, marketing coordination, artist liaison work, and operational oversight.

About The Role
NODE is a nonprofit foundation dedicated to transforming how digital art is experienced. NODE is both an idea and a place, built with artists, by artists, and for artists—part exhibition space, part learning lab, part cultural engine. The Gallery manager leads front-of-house operations, retail, community engagement, marketing, and the policies and staffing that make visitor experiences meaningful. This role blends guest service leadership with retail execution, marketing coordination, artist liaison work, and operational oversight.

Responsibilities

• Develop and refine front desk, retail, and visitor interaction policies and procedures
• Oversee opening, closing, security, and cash handling protocols
• Ensure compliance with nonprofit and space safety standards
• Schedule, train, coach, and develop Guest Experience team; build training materials covering exhibition content and service standards
• Conduct shift reviews, performance feedback, and handoffs
• Host tours and gallery walkthroughs for visitors, VIPs, and community groups
• Oversee merchandise assortment, visual merchandising, and product placement
• Manage inventory tracking: counts, replenishment, shrink control, and reporting
• Collaborate with partners and vendors for product sourcing and pricing
• Coordinate marketing efforts including social media, email campaigns, and promotional materials
• In coordination with Producer, implement community events, workshops, and public programming
• Maintain service standards so every visitor has a meaningful experience
• Respond to visitor feedback and resolve escalated service issues
• Serve as the operational bridge between artists, curatorial, and production, from exhibition logistics to onsite artist liaison
• Track and analyze sales, inventory, foot traffic, and staffing data; generate reports and surface recommendations

Requirements

• 3+ years of supervisory experience in retail, arts spaces, or hospitality
• Leadership experience: scheduling, training, coaching, and staffing
• Strong inventory and POS management skills
• Comfort with basic reporting and data analysis
• Excellent communication and customer service skills
• Ability to adapt policies to evolving exhibition and event needs
• Commitment to NODE's artistic mission and visitor-centered culture

Compensation & Benefits
Competitive compensation commensurate with experience.

• Health benefits
• Professional development support

About NODE
NODE is a nonprofit foundation dedicated to transforming how digital art is experienced. NODE is both an idea and a place – built with artists, by artists, and for artists.
NODE is the antidote to sterile galleries and stagnant institutions. NODE is part exhibition space, part learning lab, part cultural engine—designed to give digital art a home that matches its energy and potential. It challenges how we think about art, who gets to create it, and how we engage with it. It celebrates code as culture, and believes the future of art is collaborative, alive, and always evolving.
From Palo Alto to every connected device worldwide, NODE brings together a network of creators who understand that art has the power to bring us closer. We host experiences that evolve and deepen as more people engage. We create spaces – both physical and digital – that invite interaction, experimentation, and dialogue. We partner directly with artists to protect and preserve their code and creative legacy. We collaborate with universities and forward-looking institutions to nurture and inspire the next generation of digital creators. Because it takes a network to make art work.
Our Ten Commandments

• Never midcurve
• Have serious fun
• No one leaves empty-handed
• Bring a beginner's mindset
• Iterate daily
• Make people feel at home
• Everyone has something to offer
• Rules are meant to be broken
• Experience comes from doing
• There\'s always a place for Punks

Interview Process

• Intro conversation (30 min)
• Team interview & site visit (60 min)
• Final conversation with leadership