Gallery Host

RH (Restoration Hardware); Oak Brook (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

RH is seeking a customer-focused Gallery Host to positively engage guests and deliver exceptional service in our luxury home gallery. You will greet visitors, answer questions about RH Interior Design Services, and connect guests with the right Associate to enhance their experience.

This role requires energetic teamwork, reliability, and flexibility to work weekends and holidays. You will support with event activities, guest flow, and discreet concierge tasks in a fast-paced, upscale environment.

Qualifications

• 2+ years of related experience.
• Willingness to learn new and exciting things.
• Energetic, accountable and team oriented.
• Reliable, dependable and responsible.
• Ability to multitask in a fast paced environment with a positive attitude.
• Willingness to work a flexible schedule, including weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Enthusiastically engage RH clients as they enter the Gallery, delivering world-class service.
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience.
• Provide friendly yet discreet service: greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist, coat and umbrella check, concierge service and valet validation.
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas for cleanliness, safety and code compliance.
• Assist with onsite and offsite events as needed.
• Provide feedback on guest comments or escalations to leadership.

Skills

Customer service

Communication

Multitasking

Team oriented

Reliability

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Enthusiastically engage RH clients as they enter the Gallery, eagerly delivering world-class service
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience
• Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist, coat and umbrella check, occasional concierge service and valet validation
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas to ensure they are kept clean, safe and code compliant
• Assist with onsite and offsite events as needed
• Provide feedback on guest comments or escalations to leadership team

OUR REQUIREMENTS

• 2+ years of related experience
• Willingness to learn new and exciting things
• Energetic, accountable and team oriented
• Reliable, dependable and responsible
• Ability to multitask in a fast paced environment with a positive attitude
• Willingness to work a flexible schedule, including weekends and holidays

OUR PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
• Must be able to work standing and walking for extended periods of time