Gallery Host (Front Desk Agent)

Hyatt Place New Orleans Convention Center; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

PTO and Paid Vacation

401(k) Retirement plan

Employee wellness program

Job summary

Island Hospitality seeks a friendly Gallery Host/Front Desk to greet guests, check in/out, and provide information with a strong emphasis on service excellence at our Louisiana location.

The ideal candidate is professional in appearance with in-person customer service experience, capable of handling payments, and contributing to a welcoming guest experience while maintaining high service and safety standards.

Qualifications

• Professional in appearance and demeanor.
• In person customer service experience a must.
• Ability to use hot food preparation equipment to cook or heat items.
• Basic knowledge of operating Food and Beverage equipment.
• Strong team player with initiative and achievement drive.
• Ability to handle problems at work, anticipate and resolve.
• Thrives in stressful situations and remains approachable.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Follow cash, vouchers, inventories, and receivables procedures.
• Prepare, stock, and present food and beverages per standards.
• Ensure gallery is stocked; assist with orders as needed.
• Validate IDs and monitor beverage consumption.

Skills

Customer service

Professional appearance

Team player

Stress management

Problem solving

Guest service

Communication

Cash handling

Tools

Food prep equipment

Hot food prep machines

Beverage prep equipment

Job description

Description

We are offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Gallery Host/Front Desk.

Requirements

Job Requirements

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Follow financial control procedures for cash, vouchers, inventories, and receivables
• Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards
• Ensure gallery remains well-stocked at all times Receiving food and beverage orders as needed
• Prepare and plate all food items on the menu
• Cleaning and sanitizing countertops and floors after each shift
• Validate customers' IDs and monitor all beverage consumption in order to avoid severe intoxication

Job Qualifications

• Professional in appearance and demeanor
• In person customer service experience a must
• Ability to use hot food preparation machines such as, but not limited to, oven, stove, and microwave to cook or heat food items
• Basic knowledge of how to operate all Food and Beverage equipment
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicians, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.