GALA IT Manager

The-Grand-America-Hotel-; Salt Lake City (UT); On-site; USD 95,000 - 125,000; Full time

Job summary

The Grand America Hotel in Salt Lake City, UT is seeking an IT Manager to oversee daily IT operations, security, and strategic direction of the hotel's information technology systems. You will manage on-property IT infrastructure, support staff, and ensure reliable hospitality applications.

You will lead the IT team, coordinate system upgrades, manage vendor relationships, and ensure PCI-DSS and cybersecurity best practices.

Qualifications

• Associate degree in IT or related field.
• CompTIA A+ certification.
• Minimum of five (5) years IT experience.
• Experience supporting Microsoft Azure environments.
• Experience administering or supporting Opera PMS.
• Experience with Agilysys hospitality solutions.
• Experience supporting the Canary guest management platform.
• Strong knowledge of Windows Server, Windows desktop OS, AD, M365, networking, and virtualization.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple projects while supporting hotel operations.
• Five+ years of IT experience in hospitality preferred.
• Industry certifications such as Network+, Security+, Microsoft, Cisco, or VMware.
• Experience with PCI-DSS compliance and hospitality cybersecurity best practices.
• Experience managing technology vendors and IT budgets.
• Previous supervisory or team leadership experience.

Responsibilities

• Oversee daily IT operations, maintenance, security, and strategic direction.
• Manage on-property IT infrastructure including servers, workstations, network gear, wireless, telephony, and printers.
• Provide leadership and support for the local IT team, including scheduling, training and performance management.
• Maintain hospitality systems such as Opera PMS and Agilysys solutions.
• Ensure security, backup, and disaster recovery of all systems.
• Coordinate software updates, upgrades, and hardware lifecycle management.
• Manage vendor relationships, service contracts, and procurement.
• Troubleshoot complex hardware, software, networking, and application issues.
• Support cybersecurity initiatives and patch management.
• Participate in budgeting, technology planning, and capital projects.
• Provide after-hours support during outages or maintenance as required.

Skills

IT leadership

Budgeting

Vendor management

Project prioritization

Troubleshooting

Customer service

Cybersecurity awareness

Education

Associate degree in IT or related field

Tools

Opera PMS

Agilysys hospitality solutions

Canary

Windows Server

Active Directory

Microsoft 365

Azure

Job description

The Grand America Hotel
Salt Lake City, UT 84111, USA

• On-site
• Information Technology
• Full-Time
• Requisition #: ITDES004417

Description

The IT Manager for GALAis responsible for overseeing the daily operation, maintenance, security, and strategic direction of the hotel's information technology systems. This role manages all on-property IT infrastructure, provides technical support to hotel staff, ensures the reliability of hospitality applications, and works closely with department leaders to deliver exceptional guest and operational technology services. The IT Manager is expected to maintain high system availability while ensuring compliance with company policies and industry best practices.

Key Responsibilities:

• Manage all hotel IT infrastructure, including servers, workstations, network equipment, wireless networks, telephony, printers, and peripheral devices.
• Provide leadership and support for the local hotel IT team, including scheduling, training, coaching, and performance management.
• Maintain and support hospitality systems including:
• Opera Property Management System (PMS)
• Agilysys point-of-sale and hospitality solutions
• Canary guest management platform
• Ensure the security, availability, backup, and disaster recovery of all hotel technology systems.
• Coordinate software updates, system upgrades, and hardware lifecycle management.
• Manage vendor relationships, service contracts, and technology procurement.
• Troubleshoot complex hardware, software, networking, and application issues while minimizing operational downtime.
• Support cybersecurity initiatives including endpoint protection, patch management, vulnerability remediation, and user security awareness.
• Participate in budgeting, technology planning, and capital improvement projects.
• Provide after-hours support during critical system outages or scheduled maintenance as required.

Minimum Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related technical field.
• CompTIA A+ Certification.
• Minimum of five (5) years of professional IT experience preferred.
• Experience supporting Microsoft Azure environments.
• Experience administering or supporting Opera Property Management System (PMS).
• Experience with Agilysys hospitality solutions.
• Experience supporting the Canary guest management platform.
• Strong knowledge of Windows Server, Windows desktop operating systems, Active Directory, Microsoft 365, networking, and virtualization.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple projects while maintaining exceptional support for hotel operations.
• Preferred Qualifications
• Five or more years of progressively responsible IT experience in a hospitality environment.
• Additional industry certifications such as Network+, Security+, Microsoft, Cisco, or VMware certifications.
• Experience with PCI-DSS compliance and hospitality cybersecurity best practices.
• Experience managing technology vendors and IT budgets.
• Previous supervisory or team leadership experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.