GA DBHDD Service Delivery Business Analyst

Expedite Talent Solutions; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Expedite Talent Solutions in Atlanta is seeking a Service Delivery Business Analyst to analyze business operations, design process improvements, and support governance and reporting for Telecommunications and Network Services. You will collaborate with business, vendors and IT teams, document requirements, create dashboards, monitor metrics, and help ensure service delivery efficiency.

A minimum of five years in business analysis and IT service management is preferred; local presence is

Qualifications

• Bachelor’s degree in business, information systems, IT, or related field.
• 5+ years of business analysis, process improvement, or operational management experience.
• Experience with telecommunications, networking, or IT service management.
• Strong reporting, analytics, and process documentation skills.
• Experience with ServiceNow, asset management, and vendor billing analysis.

Responsibilities

• Analyze enterprise-wide business operations for Telecommunications and Network Services.
• Identify operational inefficiencies and recommend improvements.
• Gather, document, and analyze business requirements.
• Develop recommendations for service optimization.
• Develop and document operational procedures and standards.
• Create and maintain process workflows and service delivery documentation.
• Establish governance controls and compliance measures.
• Monitor adherence to operational processes.
• Reconcile telecommunications and data service inventories against vendor billing.
• Identify unused services and cost-saving opportunities.
• Validate asset inventories against asset management systems.
• Support invoice auditing and billing accuracy initiatives.
• Develop centralized reporting for service catalog requests, incident management, project metrics, asset inventories, telecommunications usage, and vendor performance.
• Create dashboards and executive-level reports.
• Analyze trends and provide recommendations.
• Develop and manage quality assurance programs.
• Monitor operational performance metrics.
• Identify service improvement opportunities.
• Conduct process compliance reviews.
• Collect, consolidate, and manage operational issues.
• Facilitate issue resolution with vendors and internal stakeholders.
• Track corrective actions and follow-up activities.
• Maintain issue and risk registers.
• Assist with process improvement initiatives.
• Develop operational efficiencies and automation opportunities.
• Support organizational change management activities.

Skills

Business analysis

Process improvement

Operational management

Telecommunications

Networking

IT service management

Reporting

Analytics

Documentation

Vendor billing analysis

ServiceNow

Asset management

Education

Bachelor’s degree in business administration, Information Systems, Information Technology, or related field

Tools

ServiceNow

Job description

Short Description:
Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supervises, guides, and/or instructs the work assignments of subordinate staff. Establishes standards and procedures.

Complete Description:
Must be LOCAL to METRO ATLANTA

Position Summary

The Service Delivery Business Analyst is responsible
for analyzing business operations, developing process improvements, maintaining
operational governance, managing reporting and metrics, conducting inventory
and billing reconciliations, and supporting quality assurance initiatives for
Telecommunications and Network Services. This role serves as the primary
liaison between business operations, vendors, and technical teams to improve
service delivery and operational efficiency.

Key Responsibilities

Business Analysis

• Conduct enterprise-wide business analysis

for Telecommunications and Network Services.

• Identify operational inefficiencies and

recommend improvements.

• Gather, document, and analyze business

requirements.

• Develop recommendations for service

optimization.

Process Engineering & Governance

• Develop and document operational
  procedures and standards.

Create and maintain process workflows and

• service delivery documentation.

• Establish governance controls and

compliance measures.

• Monitor adherence to operational

processes

Inventory & Financial Reconciliation

• Reconcile telecommunications and data

service inventories against vendor billing.

• Identify unused services and recommend

cost-saving opportunities.

• Validate asset inventories against asset

management systems.

• Support

invoice auditing and billing accuracy initiatives.

Reporting & Analytics

• Develop centralized reporting for:
• Service Catalog Requests
• Incident Management
• Project Metrics
• Asset Inventories
• Telecommunications Usage
• Vendor Performance
• Create dashboards and executive-level

reports.

• Analyze trends and provide

recommendations.

Quality Assurance

• Develop and manage quality assurance
  programs.

• Monitor operational performance metrics.
• Identify service improvement

opportunities.

• Conduct process compliance reviews.
  

Issue Management

• Collect, consolidate, and manage
  

operational issues.

• Facilitate issue resolution with vendors
  

and internal stakeholders.

• Track corrective actions and follow-up
  

activities.

• Maintain issue and risk registers.
  

Continuous Improvement

• Assist with process improvement
  

initiatives.

• Develop operational efficiencies and
  

automation opportunities.

• Support organizational change management
  

activities.
Qualifications

• Bachelor’s degree in business
  

administration, Information Systems, Information Technology, or related
field.

• 5+ years of business analysis, process
  

improvement, or operational management experience.

• Experience with telecommunications,
  

networking, or IT service management.

• Strong reporting, analytics, and process
  

documentation skills.

• Experience with ServiceNow, asset
  

management, and vendor billing analysis.