FYI Case Manager

City of Indianapolis; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Indianapolis is seeking a FYI Center case manager to support resident oversight, conduct intakes, and develop safety and success plans. The role involves crisis response, meeting participation, and ensuring confidentiality while coordinating with local law enforcement and community services.

The position requires a bachelor’s degree with at least 1 year of experience in a child care setting, strong communication and organizational skills, and a willingness to obtain CANS certification

Qualifications

• Requires a bachelor’s degree with 1 year of experience in a child-care setting.
• Must be able to pass background checks and work with diverse youth.
• Strong ethics, communication and organizational skills required.

Responsibilities

• Assist supervisor with overseeing residents and conducting intakes and safety/success planning.
• Respond to crises at the center and participate in stakeholder/leadership meetings.
• Complete incident reports and treatment plans; maintain confidentiality.
• Might need to become CANS certified within 3 months of employment.
• Coordinate with law enforcement and service providers; ensure timely data entry.

Skills

Communication skills

Cultural competency

Organizational skills

Crisis response

Education

Bachelor's degree with 1 year of work experience in a child caring institution

Tools

Word processing

Case management software

Data entry

Job description

The FYI Center case manager will be responsible for assisting the supervisor with overseeing residents, conducting intakes and safety and success planning, responding to crises at the center, attending stakeholder/leadership meetings, conducting trainings, completing CANS assessments, and ensuring the overall safety of both the residents and employees at FYI.

• Complete Motivational Interviewing training (provided by FYI) within 3 months of hire.
• Adheres to the policies and procedures set forth by the Marion Superior Court and the FYI Center.
• Makes referrals to community resources as appropriate.
• Completes incident reports and treatment plans.
• Must be willing to become CANS certified within 3 months of employment.
• Be knowledgeable about teaching skills to youth and guiding them in practicing those skills.
• Adheres to confidentiality policies.
• Completes data entry in a timely manner.
• Complete 20 hours of yearly educational training related to working with youth.
• Collaborates with local law enforcement and services providers and maintains professional and appropriate communication.
• Complies with DCS rules and regulations.
• Reviews documents and provides guidance and feedback.
• Conducts meetings with youth and families to ensure Safety and Success Planning.
• Serves in other capacities and assignments as requested, required and/or directed by the Chief Probation Officer, while always adhering to the department’s overall “team” philosophy and practice.
• Ability to work nights, weekends and holidays as required.
• Complete other duties as assigned.
• Participates in weekly supervision with the Lead Care Coordinator or Director.

• Must be at least 21 years of age.
• Must be able to pass a background check.
• Must possess a bachelor’s degree with 1 year of work experience in a child caring institution.
• Demonstrates understanding of cultural values and norms.
• Understands culturally specific resources available within the local community and state.
• Sensitivity and understanding of barriers experienced by children that lead to lack of access and engagement.
• Ability to effectively interact with co-workers and clients with diverse racial and ethnic backgrounds, religious views, cultural backgrounds, immigrant status, physical and mental abilities, generational differences, gender identity and sexual orientation, and to treat everyone with respect and dignity.
• Ability to engage with diverse staff and leadership to promote trust, collaboration, and partnerships.
• Ability to remain solution-focused and respectful in all interactions with staff, clients, and stakeholders.
• Experience with organizational and analytical skills.
• Ability to consistently demonstrate sound ethics and judgment.
• Knowledge of current office technology and systems, with the ability to acquire additional knowledge and skills.
• Demonstrated ability to organize, oversee, and complete multiple projects simultaneously with limited supervision.
• Attentive to details and deadlines, responsive, follows up and follows through with responsibilities.
• Ability to provide timely and consistent oral and written communications.
• Additionally, must be able to communicate effectively with diverse groups of individuals, both in written and oral format
• Excellent experience in using computer word-processing, computerized case management, and other related software and technology.