FX Trading Desk Specialist – Real-Time Support & Ops

The Cypress Group; New York (NY); Hybrid; USD 110,000 - 165,000; Full time

Job summary

The Cypress Group is seeking a Trade Desk Specialist for its Electronic Trading / FX Markets team in the United States. You will support a high-performance, low-latency trading platform serving institutional clients globally, monitor systems, troubleshoot issues, and collaborate with technology, operations, and client-facing teams to ensure a seamless trading experience.

Ideal candidates have 3–5 years of experience in electronic trading or technical operations, a solid understanding of FX

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years supporting electronic trading platforms, financial markets, or technical operations.
• Strong understanding of electronic trading environments and market infrastructure.
• Working knowledge of FX markets preferred.
• Experience using Linux in production.
• Strong SQL skills for querying data.
• Knowledge of FIX protocol and electronic trading connectivity.
• TCP/IP networking troubleshooting.

Responsibilities

• Serve as primary contact for institutional clients, providing real-time support for trading and platform inquiries.
• Troubleshoot complex technical and operational issues involving APIs, connectivity, and workflows.
• Document incidents, root cause analyses, and resolutions for continuous improvement.
• Guide and support junior team members during daily operations and incidents.
• Perform pre-market system health checks and ensure platform readiness.
• Monitor trading activity, market data feeds, and system performance throughout the day.
• Escalate issues appropriately while communicating with internal stakeholders.
• Maintain operational procedures, documentation, and monitoring processes.

Skills

Bachelor's degree / equivalent

Trading platform support

SQL

Linux

Networking (TCP/IP)

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Tools

Linux

SQL

FIX protocol

Jira

Job description

The Cypress Group is seeking a Trade Desk Specialist for its Electronic Trading / FX Markets team in the United States. You will support a high-performance, low-latency trading platform serving institutional clients globally, monitor systems, troubleshoot issues, and collaborate with technology, operations, and client-facing teams to ensure a seamless trading experience.

Ideal candidates have 3–5 years of experience in electronic trading or technical operations, a solid understanding of FX