Future Opening: Sales Support Intake Coordinator

Working Nurses, Inc.; Florida; Sur place; USD 26 000 - 30 000; Plein temps

Résumé du poste

Working Nurses Healthcare, llc. is seeking a Sales Support Coordinator to streamline patient referrals and onboarding for home-health services. You will support the sales and intake teams, manage referral documentation, and coordinate with scheduling and clinical staff to ensure timely admissions.

The role emphasizes strong communication with patients, families, and referral sources, adherence to HIPAA, and contributions to high patient satisfaction through efficient onboarding processes.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Healthcare experience in intake, scheduling, or home health preferred.
• Strong organizational and time-management skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to work independently as well as collaboratively with a team.
• Proficient in Microsoft Office Suite and EHR/EMR systems.
• HIPAA compliance awareness.

Responsabilités

• Process and review incoming patient referrals to ensure timely entry into the system.
• Coordinate with scheduling and clinical teams to ensure initial visits are scheduled promptly.
• Act as primary contact for patients, families, and referral sources, guiding them through onboarding.
• Provide administrative support to the sales team, including managing referral documentation and tracking statuses.
• Enter patient referral and intake information into the agency’s EHR system.
• Regularly audit ongoing referrals and patient files for accuracy and completeness.
• Prepare regular reports on referral trends and onboarding metrics for the team.
• Assist with special projects as assigned by the Director of Intake and Sales Support.

Connaissances

Organizational skills

Communication skills

Time management

Independent work

Customer service

HIPAA compliance

Formation

High school diploma

Associate or Bachelor's degree preferred

Outils

Microsoft Office

EHR/EMR systems

Description du poste

The Sales Support Coordinator is responsible for assisting the sales and intake team to ensure a seamless admission process for new and existing home-health patients. This role is critical in managing communication between sales, referral sources and scheduling teams while expediting the intake process and ensuring all patient admissions are handled efficiently. The Sales Support coordinator provides administrative support to the sales team and helps manage the flow of patient referrals, working to maximize Admissions while improving patient and referral source satisfaction.

Key Responsibilities

• Process and review incoming patient referrals from the sales team and referral sources to ensure timely entry into the system.
• Work closely with scheduling and clinical teams to ensure that initial visits and services are scheduled promptly.
• Act as a primary point of contact for patients, families, and referral sources, guiding them through the onboarding process.
• Provide administrative support to the sales team, including managing referral documentation, tracking referral statuses, and ensuring all necessary paperwork is complete and compliant.
• Communicate frequently with Sales Team and Marketers to gather and confirm patient information and components of the referral.
• Serve as a liaison between the sales and intake team, providing updates on patient onboarding progress and addressing any issues that may arise.
• Accurately enter patient referral and intake information into the agency’s electronic health record (EHR) system.
• Maintain updated records for each patient, ensuring all documents are uploaded correctly and promptly following industry standards and regulations.
• Regularly audit on-going referrals and patient files for accuracy and completeness, supporting efforts to reduce scheduling errors.
• Work directly with scheduling staff and case managers to coordinate initial visits or resumption of care services.
• Proactively communicate with scheduling to identify any potential gaps and work to ensure that patient services are delivered without delay.
• Support case managers by providing updates and addressing any patient or family inquiries that affect care planning.
• Support the team in achieving high patient satisfaction by ensuring a smooth onboarding process and clear communication and identifying next steps.
• Address patient concerns and provide relevant information, aiming to resolve issues promptly and improve overall satisfaction.
• Prepare regular reports on referral trends, intake statuses, and patient onboarding metrics for the sales and intake management team.
• Participate in team meetings, offering insights to enhance the intake process and identify areas for improvement.
• Assist with special projects, as assigned by the Director of Intake and Sales Support.

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience: Previous experience in a healthcare setting, preferably in intake, scheduling, or home health required. Knowledge of home health operations is a plus.
• Strong organizational and time-management skills with attention to detail.
• Excellent written and verbal communication abilities.
• Ability to work independently as well as collaboratively with a team.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and EHR/EMR systems.
• Customer-service oriented with a commitment to improving patient experience.
• Ability to handle confidential information and adhere to HIPAA regulations.

Compensation: $19.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

WORKING NURSES HEALTHCARE

About Us

Working Nurses Home Care is a Medicare Certified Healthcare company that provides quality care in the comfort of the home. Our services can help prevent re-hospitalization, postpone institutionalization, and reduce the need for urgent care. Our professional Nurses can help with wound care, fall injury prevention, medication management, post-surgical care, and so much more!