Future Opening: Park Services Assistant Manager

Moncus Park; Lafayette (LA); On-site; USD 18,000 - 26,000; Part time

Job summary

Moncus Park is seeking a Park Services Assistant Manager to lead daily park operations, cover shifts, and support staff during events and peak times. You will ensure cleanliness, safety, and hospitality across park amenities, parking, rentals, and programs.

Responsibilities include coaching staff, coordinating scheduling, and maintaining strong guest service. The role requires flexibility for weekends, holidays, and non-traditional hours in Acadiana’s 100-acre park setting.

Qualifications

• Team lead, supervisory, hospitality, operations or outdoor-operations experience preferred.
• Experience supporting staff schedules and shift coverage.
• Strong communication, multitasking, coaching, conflict-resolution, organization, and problem-solving skills.
• Ability to work independently, follow established escalation procedures, and remain calm while priorities change.
• Comfort working outdoors in changing weather and adapting to shifting park conditions.
• Familiarity with Microsoft applications and basic workplace technology.
• First Aid/CPR training and OSHA 10 certification, or willingness to obtain.

Responsibilities

• Daily Operations Support: Support smooth daily operations of park facilities, amenities, and guest-facing areas.
• Shift Leadership and Coverage: Provide visible, on-the-ground leadership during assigned shifts, peak hours, events, weekends, holidays, and coverage gaps.
• Staff Guidance and Coaching: Support onboarding and day-to-day training; reinforce procedures, hospitality expectations, and safety practices.
• Scheduling Support: Assist with staff schedules, shift changes, call-outs, coverage needs, and schedule communication.
• Guest Experience and Hospitality: Model a welcoming, service-oriented approach.
• Communication and Coordination: Maintain clear shift handoffs and timely communication with Park Services staff and other teams.

Skills

Team leadership

Hospitality

Operations experience

Service industry

Outdoor operations

Communication skills

Problem-solving

Adaptability

Job description

• Alternating schedule with teammates
• Opportunity for advancement

STARTING COMPENSATION

$16/hr

STATUS

Part-Time | Hourly

SCHEDULE

Rotating Shift | Weekends | Holidays

*Non-traditional schedule. Responsible for a flexible schedule that includes weekends, some evenings, peak-hour coverage, and park sponsored events. Schedule is adaptable to meet the dynamic needs of the park.

JOB PROFILE

The Park Services Assistant Manager is a hospitality-forward, hands-on operations leader who supports the Park Services Manager in coordinating daily park operations, staff coverage, guest experience, safety standards, and team communication. The Assistant Manager provides active floor leadership during peak periods, events, and operational gaps; reinforces procedures and service expectations; and helps Park Services staff deliver consistent, safe, and welcoming service across park amenities, parking, programs, rentals, volunteer activity, field trips, and special events. In the Manager’s absence, the Assistant Manager may serve as the acting manager for assigned operational matters within established policies and escalation procedures.

CORE RESPONSIBILITIES

• Daily Operations Support: Support smooth daily operations of park facilities, amenities, and guest-facing areas. Conduct operational checks, monitor cleanliness and functionality, and coordinate routine follow-up with the Park Services Manager or appropriate maintenance support.
• Shift Leadership and Coverage: Provide visible, on-the-ground leadership during assigned shifts, peak hours, events, weekends, holidays, and coverage gaps. Confirm that opening, closing, cleaning, parking, guest-service, and event-support tasks are assigned and completed.
• Staff Guidance and Coaching: Support onboarding and day-to-day training; reinforce procedures, hospitality expectations, and safety practices; provide timely coaching; and communicate staff performance or conduct concerns to the Park Services Manager.
• Scheduling Support: Assist with staff schedules, shift changes, call-outs, coverage needs, and schedule communication. Help align staffing with park visitation, programs, rentals, parking, volunteer activity, field trips, special events, and seasonal priorities.
• Guest Experience and Hospitality: Model a welcoming, service-oriented approach. Anticipate visitor needs, respond to guest questions or concerns, and help adjust assignments or operations to support visitor flow and satisfaction.
• Communication and Coordination: Maintain clear shift handoffs and timely communication with Park Services staff, office teams, and operations teams. Escalate incidents, safety concerns, facility needs, staffing issues, and urgent park needs to the appropriate manager.

PREFERRED QUALIFICATIONS

• Team lead, supervisory, hospitality, operations, recreation, service-industry, or outdoor-operations experience preferred.
• Experience supporting staff schedules, coordinating shift coverage, or using scheduling and communication software.
• Strong communication, multitasking, coaching, conflict-resolution, organization, and problem-solving skills.
• Ability to work independently, follow established escalation procedures, and remain calm while priorities change.
• Comfort working outdoors in changing weather and adapting to shifting park conditions.
• Familiarity with Microsoft applications and basic workplace technology.
• First Aid/CPR training and OSHA 10 certification, or willingness to obtain.
• Ability to troubleshoot minor operational or facilities issues and coordinate appropriate follow-up.

Compensation: $16.00 per hour

Moncus Park cultivates connections to enrich lives and strengthen community. As a 100-acre nonprofit park conservancy in the heart of Acadiana, we provide programs, events, and shared spaces that bring people together and foster belonging. Our team is committed to creating welcoming, meaningful experiences for every visitor while caring for the land with intention, sustainability, and pride. We value collaboration, hospitality, and a shared dedication to serving our community.