Future Opening: Member Services Representative - Opener

Planet Fitness - The Core Group; Natick (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to create a welcoming environment for members and guests. This role involves providing exceptional customer service, managing front desk operations, and ensuring the gym is clean and organized. The ideal candidate will possess a passion for fitness, strong communication skills, and a positive attitude. Join a rapidly growing organization that values its team and offers opportunities for personal and professional growth. If you are enthusiastic about helping others and making a difference in their fitness journey, this is the perfect opportunity for you.

Qualifications

• Customer service background preferred with strong interpersonal skills.
• Must be 18 years of age or older with a passion for fitness.

Responsibilities

• Open the gym on time and greet members with exceptional service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service Skills

Problem Solving

Basic Computer Proficiency

Listening Skills

Punctuality

Positive Attitude

Education

High School Diploma or equivalent

Job description

Future Opening: Member Services Representative - Opener

Job Summary

The Member Services Representative - Opener will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Opens the gym on time.
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Required Hours

• Monday - Friday
  
  • 5AM to 12PM

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.