Future Opening: Member Services Representative Nights 2-8

Planet Fitness; Leominster (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness brand is looking for a Member Services Representative in Leominster. This role involves creating a positive member experience, providing exceptional service at the front desk, and maintaining a welcoming environment. Ideal candidates will have a passion for fitness, customer service experience, and a cheerful demeanor. Join our dynamic team to help inspire and motivate members!

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Respond to member questions and maintain cleanliness of the club.

Skills

Customer service

Problem-solving

Communication

Listening

Education

High School Diploma or equivalent

Job description

Member Services Representative Nights 2-8 Leominster

Future Opening: Member Services Representative Nights 2-8

Full Time • Leominster

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with questions.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns promptly and professionally, escalating to Management as needed.
• Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Positive and upbeat attitude!
• Punctuality and reliability are essential.
• Excellent customer service skills; able to interact professionally with members and staff, exceeding expectations.
• Strong listening skills, empathy, and problem-solving abilities.
• Diplomatic behavior and appropriate language use.
• Must be 18 years or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person or on the phone frequently.
• Occasionally lift up to 50 lbs.
• May encounter toxic chemicals occasionally.

At Planet Fitness, we aim to enhance people's lives through affordable, high-quality fitness. We are a rapidly growing brand with over 2,000 locations worldwide. Join us in creating a welcoming, judgment-free environment where members feel inspired and motivated. If you want to make a difference and be part of a dynamic team, apply today!

Our mission is to provide members with a tool for their fitness journey, fostering inspiration and motivation. Be part of our Judgement Free Zone and help make a positive impact on our members' lives.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Note: Employees are employed by franchisees and not directly by PFHQ. Franchisees are responsible for employment compliance.

Apply with Indeed or here.