Future Opening: Member Services Representative

Crunch Fitness; Caldwell (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading fitness company is seeking a Member Services Representative. The ideal candidate will greet members, assist with inquiries, and create a welcoming environment. As part of a diverse team, you'll help deliver the Crunch experience by facilitating communication and maintaining professionalism at all times.

Benefits

Free membership

Employee discounts

Paid time off

Health benefits for full-time employees

Qualifications

• Customer service experience required.
• Energetic and enthusiastic about health and fitness.

Responsibilities

• Greet all members and guests with a smile.
• Check in all members and guests following company procedures.
• Sell retail products and process payments.

Skills

Proficient reading and writing skills

Computer skills

Job description

Future Opening: Member Services Representative

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer skills

Responsibilities:

• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests following company procedures
• Facilitate messages on club software during member check-in
• Answer phones courteously, helpfully, and professionally
• Communicate upcoming events to members and guests
• Create a welcoming atmosphere for members
• Handle member requests or escalate to a manager as needed
• Maintain professionalism at all times
• Sell retail products
• Process payments for member services per company procedures
• Be knowledgeable about club facilities, services, and schedules
• Keep work area clean and organized
• Assist with delegated projects from management
• Follow all policies and procedures outlined in the Employee Handbook
• Perform opening and closing duties

Meetings:

• Monthly or weekly department meetings and employee training sessions

Crunch Fitness seeks energetic, enthusiastic individuals passionate about health and fitness to join our team.

Combine work, fitness, and fun with Crunch Fitness. Our 'No Judgments' philosophy attracts a diverse, welcoming team and makes Crunch a great place to work.

Crunch is a gym dedicated to making exercise fun by blending fitness and entertainment, with state-of-the-art equipment, a variety of classes like Zumba, TRX, Yoga, Bootcamp, and more.

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Crunch offers comprehensive benefits including free membership, employee discounts, paid time off, and health benefits for full-time employees.